Job Description
Job Description
Lead Technician position –
Generally has more than ten years of experience and / or demonstrated job-relevant knowledge / skills. A Lead Technician has a broad knowledge of the field’s standard and technical concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of standard, complex, and technical tasks; is self-starting and requires no supervision.
The incumbent in this position is expected to model the following practices daily :
- Demonstrate alignment with the company's mission and core business values;
- Collaborate with key internal / external resources;
- Participate in ongoing self-development.
Essential Functions :
Monitors physical requirements for work completion (facilities, tools, environmental) and communicates same on an ongoing basis to his / her supervisorModels and reinforces company policies / practices to ensure that work is performed in alignment with the company’s mission, vision, and values and in collaboration with other Holt functionsAchieves labor sales and utilization expectations as set by supervisor / manager to ensure team revenue targets are metPerforms job duties of a Service Supervisor during periods of his / her absenceTroubleshoots and diagnoses equipment malfunctions and failuresProvides quality control / assurance inspections of completed tasksDisassembles and assembles machine components to manufacturer’s specifications through the use of hand tools, pneumatic tools, and any specialized toolingRebuilds, repairs, reconditions and maintains equipment and componentsDemonstrates good customer relations and support; communicates customer needs to shop managementPlans and controls the cost of repair jobsCompletes parts orders and identifies parts for returnProvides a significant amount of task and behavior-oriented supervision, mentoring, and training to othersMaintains all equipment and work areas – keeps in good, clean, and orderly conditionWorks safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standardsWorks overtime as required by workload and customers’ needsUpdates job knowledge by participating in educational opportunities; e.g., ProTech Technician Training PathsPerforms other duties as assignedKnowledge, Skills, and Abilities :
Extensive knowledge of machines and tools, including their designs, uses, repair, and maintenanceProficient with current computer software, related hardware, and machine electronic systemsQuality control analysis skills - Conducting tests and inspections of products, services, or processes to evaluate quality or performance and communicate findingsOperation and control skills - Controlling operations of equipment or systemsEquipment selection skills - Determining the kind of tools and equipment needed to do a jobAbility to operate a forklift and an overhead craneThe ability to quickly and repeatedly operate the controls of a machine or a vehicle to the exact positionAbility to operate hand tools, power tools, pneumatic tools, and equipment used in a mechanical repairThe ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objectsThe ability to read, write, and understand informationThe ability to listen to and understand information and ideas presented through spoken words and sentencesAdditional Requirements :
Owns a large and complete assortment of appropriate hand tools and may have some specialized toolsEducation and Experience :
More than ten years of work-related skill, knowledge, or Caterpillar experience is preferred.High school diploma or equivalent preferredTravel :
Some travel may be expected for this positionPhysical Requirements :
Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigueFrequently moves materials or equipment weighing up to 50 poundsConstant movement and use of limbs; this position requires good manual dexterity, coordination, and staminaAscends / descends with gradual or continuous progress by oneself, using both hands and feet and climbs up and down ladders and / or equipmentBe able to maneuver safely and work underneath equipmentRoutinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect workWork Environment :
Regularly works indoors and outdoors around moving mechanical partsMay be exposed to weather extremes when working outside in conditions that include inclement weather, heat, cold, and humidityNoise level may be loud at timesExposure to small quantities of chemicals, dust, steam, high-pressure water, and high-speed rotating equipmentRequires wearing common protective or safety equipmentRequired to perform work in cramped spaces and / or high placesWe also provide excellent benefits such as medical, dental, vision, 401K plan, life insurance, vacation, and holiday pay
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The Employer will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
Disclaimer :
Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.
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