Description :
Title : AR Analyst- Finance Associate II
Please note that there are 3 openings within this request that need to be filled.
AR Collections Analyst Typical Duties and Tasks :
- Builds relationships with the customers and utilizes the appropriate method of contact with the goal of collecting past-due accounts.
- Works to reduce delinquency on the assigned portfolios, conducts root cause analysis of past due accounts, and collaborates with customers and stakeholders to resolve issues.
- Follows set escalation procedures for non-responsive customers or problem accounts based on careful analysis of the situation.
- Effectively utilizes technology, systems, and tools to accomplish set tasks and goals.
- Collaborates with customers and stakeholders to drive resolution of past dues.
- Full-range AR portfolio management.
Position Requirements :
High School DiplomaAt least 1-year Prior Collections and Customer Service experience preferredProficient in Microsoft Suite; Intermediate to Advanced Knowledge / Experience with ExcelExcellent interpersonal and communication skills, (written and oral)Personal accountability and high level of integrityAttention to detailTeam playerGood time management skillsAdditional information from the Manager :
Experience with customer service environments, preferably in shared services but not required.Strong communication skills written and oral.Analytical skills the root cause analysis and process improvement.Happy to consider New College Graduates - Associate and / or Bachelors Degrees in business-related disciplines preferred but not required.This is a Monday to Friday-position with an 8-hour day expectation. Start time might be flexible, 7 : 00 AM to 9 : 00 AM.This team is currently working remotely. When business operations return to normal, selected hires will be expected to work on-site under a hybrid model.When this team is ready to interview, they ll be requesting Zoom interviews.