Operations Supervisor (Remote Opportunity)

Job Title

Join a team that puts its People First! First American's National Production Services division provides global title and escrow production support across all channels within First American Title including the Mortgage Services, Commercial, Direct, and Agency divisions. Since 1889, First American has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

Supervises a small team within an operational function, ensuring day-to-day activities are delivered efficiently and to a high standard. Provides coaching, allocates work, and acts as the first escalation point for team issues.

What You'll Do

• Supervises the day-to-day operational activities of skilled, non-exempt and possibly exempt level employees who have responsibility for daily operational tasks in a customarily recognized department or functional area of the organization
• Writes and conducts employee performance reviews and provides ongoing performance feedback with management consultation
• Makes hiring recommendations
• Assists with all personnel management and goal setting for the functional area
• Provides regular status updates and reports to Manager
• Works with multiple parties to coordinate the completion of the title process
• Monitors and tracks the workflow from searcher and vendors
• Coordinates multi-site project intake and transaction management
• Reviews and validates the accuracy of data contained within order requests, production reports, vendor search work and internal systems
• Verifies file completeness, obtains outstanding title documents, and approves completed files
• Performs special projects. Assists with title production support services and settlement services preparation
• Develop strong relationships with vendors and internal stakeholders
• Monitor processes and resolve issues to achieve SLAs. Report issues to internal stakeholders as appropriate
• Implements best practices, develops performance standards, policies, and procedures, and provides tools necessary for effective and consistent management of vendors
• Analyze vendor performance and identify performance trends taking corrective action as necessary to improve performance

What You'll Bring

Salary Range : $62,700 - $83,600.00 Annually

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).

First American intends to conduct a review of an applicant's criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment : handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO / paid sick leave and other great benefits like an employee stock purchase plan.