Lease Admin Sr. Manager

Lease Admin Sr. Manager

Responsible to manage a group of associates and / or managers and the day to day activities of the team for a specific functional or geographical area that supports the Portfolio Administration Service Line. The Sr. Portfolio Administration Manager is also responsible for overseeing the day to day activities at the client level and being the first point of escalation for any questions or concerns that arise from the client or senior leadership.

Manage or provide account oversight for Portfolio Administration for dedicated account

Oversee associates / managers and operations on a day-to-day basis ensuring work is completed and deadlines are met

Provide leadership to staff with the goal of maximizing technology resources and improving processes

Provide direction, coaching, and career development to assigned staff

Provide new team integration and recruiting support including the interviewing and onboarding process

Develop training and ensure all training and continuing education needs are met for each associate and manager

Create and maintain trust and strong relationships with team members, leadership, and clients

Ensure account needs are met while following the scope outlined in the client service agreements

Complete monthly billing for Portfolio Administration services for assigned clients

Provide superior client service to internal and external clients

Recommend new approaches, policies, and procedures to drive continual improvements in efficiency of services performed

Continuously seek business expansion opportunities with existing clients and develop those opportunities

Outline or oversee the continuous updates to the process playbooks

Provide timely and accurate reporting to senior leadership and clients

Handle or oversee monthly rent and other critical reporting for clients and senior leadership

Partner with the Transition and Abstraction / Quality Control teams to onboard new accounts quickly and smoothly

Provide regular feedback to leadership regarding issues, challenges, and areas for additional focus

Execute high profile projects that will require special attention and reporting as assigned by senior leadership

Assist senior leadership with client tours, business development, or client visits

Collaborate with other divisions and Client entities including Transaction Management, Facilities Management, Construction / Design, legal, etc. as needed

Support and assist with department and companywide initiatives and ensure company standards are implemented, met, and maintained

Demonstrate initiative and reflect a sense of urgency in daily duties by meeting or improving upon deadlines

Stay up to date on the latest industry standards and trends

Key Competencies

Demonstrated leadership / management skills Strong Customer Service Skills Strong Communication Proficiency (oral and written) Strong Presentation Skills Organization Skills Technical Proficiency Analytical Skills Research Skills Detail Oriented Interpersonal Skills Sense of Urgency

Education

Bachelor's Degree preferred in any field; business, finance / real estate, accounting ideal

Additional Eligibility Qualifications

5+ years relevant work experience Ability to read and understand financial statements Strong interpersonal skills Ability to manage multiple high priorities Strong proficiency with MS Office Suite (MS Word, Excel and PowerPoint)

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate with others and exchange accurate information; operate a computer and other office productivity machinery; move about the workplace; remain in a stationary position for 75% of the time; and extend hands and arms in any direction.

Other Duties

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. Note : This job description includes the core responsibilities for C&W. These duties may have slight modifications based on the regional location.

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.