Customer Relations Specialist

Job Description

Job Description

Company Description

Company Description

Precision Aerospace Corp, a division of Tribus Aerospace, is US owned and operated.  We service high tech leaders in commercial and defense aerospace.  We utilize leading edge technology and processes to make and deliver complex, short run close tolerance machined parts and value-added assemblies. Our customers value our track record of quality and delivery success and they are fueling our growth with new and interesting part opportunities.

We desire to build a work culture that reflects our PAC Values. This needs to be a culture Accountability, Adaptability and Achievement. For us to thrive and grow, we need to measure ourselves and constantly seek ways to improve. We also need to stay focused on the needs of the customer. This means we all are accountable to the customer and we strive to make them completely satisfied in our quality and delivery.

This also means that we want to hire and develop top quality talent who are smart, motivated and focused. Some people may not be comfortable in this dynamic and demanding culture and environment. Our long term associates have found that they like the status of working in the aerospace industry. They enjoy working with a higher level of technology and executing a higher level of workmanship.

Job Description

The Customer Relations Specialist serves as the primary point of contact for assigned customers, ensuring high levels of satisfaction and operational efficiency. This role requires exceptional communication, planning, and problem-solving skills to manage customer orders, resolve issues, and coordinate across internal departments to achieve on-time delivery (OTD) and meet customer scorecard expectations.

Customer Service & Communication

Serve as the primary point of contact for assigned customer accounts.

Facilitate effective communication between customers and internal departments.

Mediate and resolve conflicts or concerns in a timely and professional manner.

Organize and lead customer meetings, both virtual and in-person.

Order & Forecast Management

Manage customer orders, including commit dates, forecast changes, and expedite requests.

Monitor and maintain on-time delivery (OTD) performance.

Update and manage customer scorecards.

Create and update sales orders in JobBOSS ERP system.

Import customer documentation and ensure accurate PO revision control.

Planning & Scheduling

Collaborate with planning teams to manage forecasts and job planning activities.

Track project milestones and ensure timely completion.

Update customer systems with acknowledgements and revised dates.

Documentation & Contract Review

Review and process contracts and authorizations for date or quantity changes.

Maintain accurate records of order changes, communications, and approvals.

Cross-Functional Support

Coordinate with shipping and accounting teams to ensure timely invoicing, documentation, and delivery.

Support project management initiatives from initiation to completion.

Qualifications

Required Skills & Competencies :

Strong interpersonal and mediation skills.

Proficiency in JobBOSS, Microsoft Excel, and Outlook.

Strong organizational skills with the ability to manage multiple priorities.

Attention to detail and commitment to accuracy.

Ability to work independently and collaboratively in a fast-paced environment.

Experience in managing customer relationships and performance metrics (e.g., scorecards, OTD).

Preferred Qualifications

Experience in contract review and PO revision control.

Background in manufacturing or industrial environments.

Familiarity with ERP systems beyond JobBOSS.

Education & Experience

Associate or bachelor’s degree in business administration, Supply Chain Management, or related field preferred.

Minimum of 3 years in customer service, account management, or customer relations role.

Additional Information

Work Authorization / Security Clearance

• The company requires access to information, or technology that is subject to the International Traffic in Arms Regulations (ITAR) and other US government security regulations. These laws do not permit access rights to non-US citizens, or to other unauthorized individuals.
• Must be a United States Citizen, or US Permanent Resident.

AAP / EEO Statement

Other Duties