AGENT - SPORTSBOOK - FT

Job Description

Job Description

Overview

Job Summary :

Providing outstanding customer service while processing wagers for customers who are betting on the results of sporting events and is responsible for efficient and timely exchange of cash on all transactions.

Responsibilities

Essential Job Functions :

• Must adhere to the Seminole Tribe's Policies and Procedures.
• Professionally engage patrons to effectively resolve disputes and answer questions while enhancing the customer experience.
• Maintains and balances a till for use in issuing and redeeming tickets and vouchers including following void procedures and cash handling procedures.
• Communicate and promote our menu of wagering options and promotions to patrons.
• Strong knowledge of when and where to escalate potential complaints, business risks, and potential VIP customers.
• Maintains a neat and well-stocked window for the next shift.
• Adheres to all rules and regulations set forth by jurisdiction.
• Proper execution of cash handling polices.
• Timeliness of identification / appropriate escalation of issues for resolution.
• Compliance with regulatory and legal requirements.

Qualifications

One (1) or more years of experience in Gaming and or Sportsbook related roles preferred. Customer service and cash handling experience required.

Work Environment :

Closing :

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to :