Radiology Scheduling Specialist

Job Description

Job Description

At Mahaska Health the Radiology Scheduling Specialist plays a vital role in ensuring the smooth operation of the radiology department by managing scheduling, patient communications, and administrative workflows. This position serves as a key liaison between patients, radiologists, technologists, and other healthcare professionals to facilitate timely and accurate diagnostic imaging services.

Essential job responsibilities include but are not limited to,

• Schedule and confirm patient appointments for radiological exams
• Greet all patients / clients, family, caregivers, and / or visitors to the department / clinic in a friendly manner.
• Answer phones and take accurate messages in a professional manner.
• Address patient inquiries with professionalism and empathy
• Coordinate imaging procedures across multiple modalities (e.g., X-ray, CT, MRI)
• Optimize daily workflow to reduce patient wait times and maximize equipment usage
• Assist patients / clients, family, and / or caregivers with the completion of all necessary paperwork including, but not limited to medical history, medications, and insurance.
• Maintain accurate patient records and imaging documentation
• Verify insurance coverage and obtain necessary authorizations
• Assist with billing processes and submission of claims when needed
• Provide clear instructions regarding exam preparation and follow-up
• Communicate effectively with radiologists, technologists, and nursing staff
• Monitor compliance with HIPAA and hospital safety protocols
• Support inventory management and ordering of supplies
• Handle and respond to imaging requests in a timely manner, acquiring all necessary information.
• Develop effective rapport with referring healthcare practitioners.
• Prepare necessary documentation including insurance verification / authorization, reports / logs, order forms, etc. in a timely manner according to federal, state, and facility-specific rules and regulations.
• Consult with members of the team to help maintain appropriate imaging schedules taking into consideration the needs of the provider, patient / client, family, and / or caregiver. Demonstrate the ability to handle changing schedules of patients / clients.
• Provide appointment reminder phone calls to patients.
• Provide assistance in patient way-finding and transportation as needed.
• Present a positive service-oriented approach with patients / clients, family, caregivers, facility staff, and co-workers at all times.
• Assist with the orientation of new staff, volunteers, and students.
• Monitor office supply inventory.
• Demonstrate an ongoing commitment to reducing costs and improving productivity in the department.
• Maintain positive working relationships with the healthcare team, patient / client, family, and caregivers.
• Perform necessary housekeeping to help maintain the cleanliness of the department / clinic.
• Flexible and able to multi-task; can work within an ambiguous, fast-moving environment, while also driving toward clarity and solutions; demonstrated resourcefulness in setting priorities and guiding investment in people and systems.

Job Requirements include but are not limited to,