California Member Support Specialist
VirtualVocationsLong Beach, California, United Statesjob_description.job_card.variable_hours_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for a Member Support & Retention Specialist to enhance member experience and retention.
Key Responsibilities
Act as the primary point of contact for members, addressing their needs and enhancing their overall experience
Provide support with billing issues, including payment processing and insurance-related inquiries
Gather and analyze member feedback to develop retention strategies and reduce cancellations
Qualifications and Requirements
Bachelor's degree in sales, marketing, business administration, or related field (or equivalent work experience)
3+ years of experience in customer support, sales, or retention roles, preferably in a healthcare or wellness environment
Experience with billing, claims, and insurance-related inquiries
Strong skills in inventory management and supply chain processes
Proficient in customer relationship management (CRM) systems and sales / marketing software
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Support Specialist • Long Beach, California, United States
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