Desktop Engineer (Night Shift - Onsite)

Job Title :

Desktop Engineer (Night Shift - Onsite)

Location : Newark, NJ

Duration : 6 months

Pay Rate :

$60 / hr on C2C / 1099 all inclusive (OR) $55 / hr on W2

Interview Process :

iLinc Web Cam Interview Only

Job Description

We are looking for a qualified Desktop Engineer for the 3rd shift of our 24x7 Team who has experience troubleshooting computer issues and supporting customers by phone, email, and via remote access tools.

This is a fully onsite role (5 days, Tuesday to Saturday 12am-8am) providing level 1 & 2 support for users, troubleshoot hardware and software problems for desktop and laptop computers and conduct remote problem solving when necessary.

Troubleshoot Desktop LAN, server, wi-fi and connectivity issues.

Utilize ticketing system to track email submissions and managing phone support efforts.

Manage Windows Active Directory and Exchange.

Work closely with other IT employees on system maintenance and configuration projects.

Work closely with other employees on interdepartmental projects.

Maintain accurate asset management records.

Work with vendors and manufacturers on repair and maintenance of IT equipment.

Requirements

College degree and / or 4-6 years' experience providing end user support

Ability to help employees solve hardware and software problems and fulfill requests.

Experience with Windows Active Directory& Office 365.

Experience troubleshooting network issues in large office / Enterprise setups.

Experience supporting and troubleshooting printer systems.

Familiarity with DHCP, DNS, LAN, WAN, and other common networking concepts.

Strong customer service and communication skills.

Experience taking user calls utilizing an IVR system, preferably Avaya.

Must be able to cover one weekend shift and holidays that land on your coverage days.

Basic understanding of ITIL foundation processes, i.e., Incident, Request, Change. Major Incident management experience, i.e., opening outage bridges & escalations is a plus.

MDM experience, specifically Airwatch, is a plus.

Top Skills & Years of Experience

Required / Desired Skills

Skill

Required / Desired

Amount

of Experience

Familiarity with DHCP, DNS, LAN, WAN, and other common networking concepts.

Required

Years

xperience taking user calls utilizing an IVR system, preferably Avaya.

Required

Years

Basic understanding of ITIL foundation processes, i.e., Incident, Request, Change. Major Incident management experience, i.e., opening outage bridges.

Required

Years

Recruiter Details :

Name : Anjali at gsksolutions dot com

Contact : Eight three two - Two one nine - Three two six three

About US :

GSK Solutions Inc. is a premier information technology services company dedicated to delivering exceptional consulting solutions and staff augmentation to our valued clients. With an unwavering commitment to quality, timeliness, and budgetary considerations, we consistently strive to exceed client expectations, building a strong reputation through our reliable execution. Our expertise spans commercial and custom product development, covering information security, software development, consulting, and IT audits. We excel in managing critical, time-sensitive projects for Fortune 500 clients nationwide, ensuring their success is always at the forefront of our mission