Member Service Supervisor

A company is looking for a Member Service Guide Supervisor who will lead a team in providing high-quality support to members navigating healthcare services.

Key Responsibilities

Lead, coach, and develop a team to enhance performance and accountability

Analyze performance data to identify opportunities for improvement and motivate the team

Drive operational excellence by improving processes and ensuring compliance

Required Qualifications

Bachelor's Degree or equivalent customer-facing experience and / or 1 year of leadership experience

Experience using data to guide decisions and motivate a team

Ability to serve as a player-coach while motivating the team