Help Desk Support

Description

We are accepting applications for a Help Desk Support Representative for the Rollout team. Ideal candidates will possess industry experience with single and / or multi-site operations in the voice / data / security or electrical field. This position provides project management and operational support.

We seek self-motivated and reliable candidates who can work independently and find solutions to complete the job. Long-term employment with competitive pay and exceptional benefits for qualified candidates. We value relationships and invest in our employees.

Capture data from projects including check-in / out times, time on site, and validating work completion documentation.

Provide troubleshooting support to field techs via phone system calls, and emails.

Implement, change, and create processes for different project needs when they arise.

Configure and program hardware remotely.

Ability to execute and or create programs and scripts.

Responsible for assisting technicians in the field with installation and troubleshooting, network switch allocation, remote setup and / or verification of camera field-of-views, aiming and focusing of cameras, and programming cameras for entire sites such as a distribution center.

Assist with any other technical needs that we can meet for the teams as they arise.

Perform any other duties not specifically stated herein, but which your supervisor may assign.

Adhere to all required project safety requirements.

Skills

Help desk support, Troubleshooting, Customer service, network troubleshooting, service desk, Help desk, Windows 10, Active directory, Technical support, Desktop, Phone support

Top Skills Details

Help desk support,Troubleshooting,Customer service,network troubleshooting,service desk

Additional Skills & Qualifications

High school Diploma or equivalent required.

1 year of voice, data, security, or electrical field experience.

Shifts include Day Shift : M-F 7 am - 7 pm

Night Shift : Sunday - Thursday 7 pm - 7 am

Highly proficient with the use of computers, including email, spreadsheets, and database Microsoft Office programs.

Excellent written and verbal communication skills.

Exceptional problem-solving skills.

Strong attention to detail, organizational, and follow-up skills.

Efficiently read and decipher manufacturer instructions.

Knowledge of Analog / IP, Switch, Wireless, and CCTV.

Must type at least 40 WPM.

Experience with Network switch programming.

IP camera programming experience.

CCNA Certification is preferred but not required.

Experience Level

Entry Level

Pay and Benefits

The pay range for this position is $18.00 - $20.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Lowell,AR.

Application Deadline

This position is anticipated to close on Oct 3, 2025.

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About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.