Audio Visual Engineer Job at TechDigital Group in Austin

Job Description :

Key Responsibilities :

• Install, configure, operate, maintain, and upgrade video conferencing equipment, test environment, and infrastructure.
• Working knowledge of video infrastructure and endpoint equipment, including the configuration and operation of Cisco CUCM , Cisco Expressways, Cisco Endpoints, Poly DMA, DMA Edge, RMX, RPRM, Workflow Server, Poly Cloud CVI, Microsoft Teams Rooms, and Poly Endpoints.
• Understanding and troubleshooting Crestron, Bi-Amp, Extron, and 30-channel digital mixers for live sound production, Vaddio type video switchers and digital camera equipment, Clear Com type audio devices, multi-channel lighting board including lighting presets, PowerPoint, VLC player, PC hardware, and various cables, extenders, video and audio peripherals from Shure, Netgear, QSC, Epson, and Samsung.
• Advanced technical knowledge of setup, installation, troubleshooting, and connection of audio-visual equipment including cameras, microphones, projectors, and monitors.
• Schedule, setup, and disconnect video conferences for internal and external meetings.
• Provide video conferencing event planning production packets consisting of logistics, test plans, configuration drawings, and other necessary information while working with cross-functional teams.
• Utilize the existing management-tracking tool ServiceNow for all related incident tracking, service tickets, and change requests.
• Follow defined processes and ensure adherence by the team.
• Troubleshoot and resolve video conferencing and event service incidents, including RMAs, and hardware / software issues.
• Maintain currency and provide recommendations for new technologies.
• Work with 3rd party vendors to troubleshoot issues and perform root cause analysis.
• Process service requests within the Video and Event Services area.
• Adhere to SLAs and maintain maximum uptime for the video conferencing environment and event services.
• Strong written and verbal communication skills with the ability to communicate clearly and professionally with end users, the IT Video Team, Executives, and IT management.
• Collaborate with operations and support teams to provide direction / support, streamline processes, improve efficiencies, and enhance the overall user experience.
• Create internal and end-user documentation for supported architecture and operations.
• Produce Run of Show documents, attendance reports, IT equipment readiness checklist, and other items for the Audio Video production team.
• Conduct equipment audits, as necessary.
• Must be a self-starter with the ability to work independently and as part of a team.
• Manage multiple deadlines and prioritize projects accordingly.
• Mentor / training team members.
• Extensive experience with MS Office including Visio.

Preferred Experience :

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