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Admissions Care Coordinator I
Admissions Care Coordinator IPinnacle Treatment Centers, Inc. • Mount Laurel, NJ, US
Admissions Care Coordinator I

Admissions Care Coordinator I

Pinnacle Treatment Centers, Inc. • Mount Laurel, NJ, US
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Job Description

Job Description

Admissions Care Coordinator

We offer competitive salary, full benefits package, Paid Time Off, and opportunities for professional growth.

Pinnacle Treatment Centers is a growing leader in addiction treatment services. We provide care across the nation touching the lives of 30,000 patients daily.

We are on a mission to remove all barriers to recovery and transform individual, families, and communities with treatment that works.

Our employees believe we are creating a better world where lives and communities are made whole again through comprehensive treatment.

As a Care Coordinator , you are responsible for the timely response to call center inquiries. You will be facilitating and coordinating the admission of those seeking treatment at a Pinnacle Treatment Centers facility.

Requirements :

  • High school or GED Required.
  • Proficiency in Microsoft Excel and Office

Preferred :

  • 1 or more year(s) of experience in substance abuse / mental health field.
  • Call Center experience.
  • Experience and / or knowledge of the treatment industry.
  • Ability to connect and empathize with patients and families seeking treatment.
  • Experience working with a team setting.

    • Responsibilities :

  • Receive and process inbound inquiries from phone, email, and chat.
  • Assess potential patients’ treatment needs, locating facility and level of care that coincide with patient’s clinical and medical needs.
  • Document patient assessment accurately and promptly into system of record, ensuring all pertinent information is inputted in quick and efficient manner.
  • Understand patient’s insurance eligibility and benefits.
  • Determine patient’s insurance eligibility and benefits, assessing viable options for treatment within Pinnacle Treatment Centers.
  • Collect patients’ financial responsibilities, including deductibles, copays, coinsurance and out of pocket.
  • Work with Pinnacle Treatment Centers to locate available beds and schedule admissions.
  • Coordinate admissions schedules and sets up patient transportation as needed.
  • Excel in teamwork, working in unison with all Pinnacle Treatment Centers staff to ensure positive patient.
  • Ability to work cohesively with others while maintaining personal tasks.
  • Ability to adapt and change focus to new tasks or goals.
  • Ability to negotiate or overcome barriers.
  • Attentive documentation skills.
  • Demonstrate excellent interpersonal communication skills.
  • Ability to motivate those seeking treatment.
  • Accurate and fast computer skills

    • Benefits :

  • 18 days PTO (Paid Time Off)
  • 401k with company match
  • Company sponsored ongoing training and certification opportunities.
  • Full comprehensive benefits package including medical, dental, vision, short term disability, long term disability and accident insurance.

    • Join our team. Join our mission.

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    Admission Coordinator • Mount Laurel, NJ, US

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