Support Staff IV - The Hub

Support Staff IV

The Support Staff IV assigned to the City Services Hub ("The Hub") are cross-trained to assist in a variety of City matters. This customer service centric location is an innovative way of doing business with the City. It focuses on providing the exceptional customer service possible to residents and businesses all from a single location. The ideal candidates will have the ability to work in a fast-paced environment, possess strong customer service skills, manage high call volumes and inquiries, process payments and respond to billing questions efficiently, demonstrate skills in data entry accuracy, and have the ability to retain / process information on a vast array of programs and tasks.

A clerical position responsible for the day-to-day activities of the office involving duties of a repetitive nature and including special assignments. Work involves service as a general receptionist, meet and greet the public through various functions and maintenance of various departmental records and other clerical duties.

Knowledge of modern office practices and procedures. Knowledge of business English, spelling, and arithmetic. Knowledge of modern office equipment and maintenance. Knowledge of basic computer skills and experience with tracking and recording call information, filing documents, or updating customer profiles / accounts. Ability to answer the phone, listen actively, relay information, and type basic information. Ability to undertake minor administrative duties upon own initiative. Ability to work in a past-faced environment. Ability to understand and follow oral and written instructions of a moderately complex nature. Ability to learn clerical tasks quickly and to adhere to prescribed departmental routines and procedures. Ability to establish and maintain effective working relationships with other employees, officials, and the general public. Ability to provide a positive customer experience and resolution. Ability to learn job specific software applications.

Education / Experience : Graduation from high school, supplemented by general clerical and business courses. At least two years' experience or any equivalent combination of training and experience. Any equivalent combination of training and experience to provide the knowledge, skills and abilities will also be accepted. Work is primarily performed in an office environment. Work requires traveling to other office locations and other agency facilities in town or around the state for meetings and to City of Bloomington work sites and facilities. May be required to move boxes of records periodically. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.