Customer Reliability Engineer
VirtualVocationsFort Worth, Texas, United Statesjob_description.job_card.variable_hours_ago
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A company is looking for a Customer Reliability Engineer III.
Key Responsibilities
Manage and resolve customer technical issues via support tickets and real-time interactions
Act as a liaison between customers and engineering teams, leading incident responses and postmortem reports
Coordinate with various teams to ensure effective problem resolution and maintain customer infrastructure documentation
Required Qualifications
Minimum of 5 years of experience in technical customer support, technical writing, system administration, or related roles, OR
Bachelor's degree in computer science or related field and at least 3 years of relevant experience, OR
Equivalent experience
Experience with production-level virtualization platforms and / or cloud providers
Proficiency in understanding and updating code and scripts
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Reliability Engineer • Fort Worth, Texas, United States
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