Principal Sales Operations & Strategy Manager

Principal Sales Operations & Strategy Manager

Location : Hybrid (Austin, TX)

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

Overview

Cloudflare is looking for a dynamic and passionate leader to join our Revenue Strategy & Operations team supporting the global Solutions Engineering (SE) function. This leader will partner with the regional SE leadership and be responsible for optimizing the performance, strategic alignment, and operational excellence of the Solutions Engineering function. The ideal candidate is process- and data-driven, enjoys bringing people together to form an amazing team, and driving them towards successful delivery.

Responsibilities

• Collaborate with regional SE leadership to define the strategic direction, vision, and roadmap for the solutions engineering organization
• Enable SE leadership to make data driven decisions through reporting on business reviews, KPIs and metrics
• Build data packs for quarterly business reviews, planning and publishing through Tableau or Looker dashboards for broader consumption
• Translate business objectives into actionable strategies and operational plans for the solutions engineering team
• Develop, implement, and optimize standard operating procedures (SOPs), best practices, and playbooks for solutions engineering processes (e.g., discovery, solution design, proof-of-concept, implementation, handoff).
• Define, monitor, and report on key performance indicators (KPIs) and metrics to measure team performance, efficiency, and impact.
• Identify bottlenecks and areas for improvement in so, and lead initiatives to streamline operations and enhance productivity
• Shadow strategic initiatives and build proposals that tell data driven recommendations to drive change

Requirements

Equity

This role is eligible to participate in Cloudflare’s equity plan.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo : Since 2014, we\'ve equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers at no cost.

Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we\'ve provided services to more than 425 local government election websites in 33 states.

1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. We do not store client IP addresses and we do not sell data to advertisers or use it to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in diversity and inclusiveness. All qualified applicants will be considered for employment without regard to race, color, religion, sex, gender identity, or any other basis protected by law. We are an AA / Veterans / Disabled Employer.

We strive to provide reasonable accommodations to qualified individuals with disabilities. If you require accommodations to apply, please contact us at hr@cloudflare.com.

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