Southeast Georgia Health System is hiring : Communication Specialist Part Time in

Essential Responsibilities :

• Develops teamwork within the Information Systems Team. Develops teamwork within the Telecommunications Team. Responsible for developing effective working relationships with all potential customers of the Health System.
• Answers and routes outside calls per the Employee Skill Assessment. Answers and screens in-house calls for doctors and staff; processes requests for pages. Answers telephone promptly and courteously, identifying self and department. If assistance is needed, aids patients, family members, and staff in placing calls.
• Pages authorized personnel as requested. Pages Emergency Hospital Codes and stat calls efficiently. Notifies personnel and departments of Emergency Hospital Codes. Secures when notified.
• Instructs staff on how to use beepers; replaces beepers following established departmental procedure.
• Monitors and annunciates the Fire Alarm System and the Emergency Notification Alarms. Monitors and annunciates as a back-up to Engineering, the Medical Gas Alarm System.
• Maintains / Updates the Amcom Database for all areas noted on the Employee Skill Assessment to ensure accurate information is provided to callers. Maintains phone number of hospitals within the area.
• Updates databases upon receipt of new listings for campuses; physician's offices; residences; in-house extensions; beeper numbers and cell phone numbers for staff members.
• Distributes mail; orders and picks up supplies for department. Reads, understands and communicates pertinent information prior to and end of the assigned shift. Reviews and maintains knowledge of appropriate Emergency / Departmental policies and procedures.

Minimum Qualifications :

Education

High School Diploma or equivalent.

Experience

1 year PBX experience including medical technology, disaster and emergency codes; and handling large volumes of internal and external calls.

Knowledge / Skills / Abilities

Ability to communicate calmly, effectively, and continuously with callers on a daily basis. Possess interviewing and listening skills. Excellent interpersonal skills. Ability to function effectively in a fast-paced, stressful environment.

Equal Opportunity Employer

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