Tier 1 Technical Support

Client is hiring 3 IT support specialists for 9 weeks (no extension) to help with the holiday uptick. These consultants will provide Tier 1 technical support for Client's digital selling operations across retail stores. The role focuses exclusively on supporting Android-based mobile devices and applications used by store associates to drive digital sales. This includes troubleshooting connectivity, configuration, application performance, and device functionality issues to ensure seamless in-store digital experiences.

Key Responsibilities :

• Serve as the first point of contact for store associates experiencing issues with digital selling Android devices and related applications.
• Troubleshoot and resolve issues related to device performance, app crashes, syncing, and network connectivity.
• Support configuration, updates, and troubleshooting of Android OS and A&F digital selling software.
• Document incidents, resolutions, and patterns using the internal ticketing system (ServiceNow or similar).
• Escalate complex issues to Level 2 / 3 or engineering teams when needed, ensuring clear documentation of steps taken.
• Coordinate with internal teams to ensure device deployments, replacements, and configurations are accurate and timely.
• Maintain high levels of communication and professionalism when interacting with store employees and internal partners.
• Contribute to a knowledge base of recurring issues and solutions to improve first-call resolution rates.
• Skills

customer service, technical support, android, android os, help desk support, help desk, troubleshooting, support, ticketing system

• Top Skills Details

customer service,technical support,android,android os,help desk support,help desk,troubleshooting,support,ticketing system

• Additional Skills & Qualifications

Nice to Have :

• Prior experience supporting retail store technology or handheld device environments.
• Familiarity with POS systems, Wi-Fi troubleshooting, and Android app management.
• Knowledge of ServiceNow or other ITSM tools.
• Strong collaboration and teamwork in a distributed support team.
• Experience Level

Intermediate Level

• Pay and Benefits

The pay range for this position is $23.00 - $25.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)
• Workplace Type

This is a fully remote position.

• Application Deadline

This position is anticipated to close on Oct 24, 2025.

h4>

About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.