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HOPE Center Manager
HOPE Center ManagerShasta Community Health Center • Redding, CA, US
HOPE Center Manager

HOPE Center Manager

Shasta Community Health Center • Redding, CA, US
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Job Description

Job Description

Apply Here : https : / / secure.onehcm.com / ta / SCHC.jobs?ShowJob=771933638 & TrackId=ZipRecruiter

Base Pay : $66,560 - $86,528 / yrJOB DUTIES AND RESPONSIBILITIES

Center Management, Supervision, and Training

Coordinates, delegates, and oversees activities associated with the day-to-day clinic operations including :

  • Front desk coordination and patient intake.
  • Ensures smooth operation of the clinic during all hours of business.
  • Updates clinic materials in collaboration with the Medical Director, and the Hope Senior  Program Director
  • Facilitates orientation and ongoing training and support of clinic staff.
  • Provides supervision of clinic staff.
  • Assists in the recruitment of clinic staff.
  • Fosters a team atmosphere with all staff and consistent with the PCMH model.
  • Cites and exemplifies the mission, vision, and values of SCHC.
  • Cites and exemplifies excellent customer service in all interactions with patients and employees.
  • Handles patient complaints on a daily basis.
  • Maintains consistent communication in regard to policies, procedures, and protocols among all staff.
  • Maintains a culture of accountability and consistency with staff in respective clinic.
  • Works with Medical Director to ensure productivity goals are achieved.
  • Works closely with staff to monitor and meet quality indicators and objectives.
  • Ensures compliance with finance / billing processes in order to meet goals and objectives (e.g., accurate collection of data, timely submission of data).
  • Monitor and meet agreed upon targets with the finance / billing departments (e.g., denial rates, A / R days).
  • Ensures timecard completion.
  • Participates and exhibits competency in management training series—classes will include subjects in leadership, HR, finance and billing, operations, information systems, clinical skills, EHR navigation, report extrapolation, etc.
  • Meets technical competency standards as required for all staff.
  • Works directly with employees and patients at least two days per month in order to ensure firm understanding of systems and processes from the staff point of view.
  • Works with other CM’s to ensure clinic is appropriately staffed according to pre-defined staffing ratios.
  • Could include adjusting staffing levels up or down depending on daily needs.
  • Works directly with Facilities and HOPE Leadership team to monitor and organize the needs of the HOPE vehicles to ensure compliance with all necessary laws and regulations.
  • Works in coordination with the Manager of the EPS Department and all other Center Managers as needed to support the goals and activities of the HOPE Department being an integral part of the clinic.
  • Coordinates coverage for all of the HOPE sites as needed,
  • Monitors productivity at all HOPE sites to ensure optimal patient engagement and productivity.

Operations

  • Participates in various committees on a rotating basis.
  • Collaborates with the HOPE Senior Program Director and Medical Director in regard to training and updates to policies and procedures as they relate to the clinic.
  • Ensures financial viability of health center by displaying a firm understanding of the budget process and enforcing compliance with necessary finance / billing processes.
  • Actively setting and managing department budget on an annual basis to help meet organizational budgetary goals.
  • Administrative

  • Performs other duties, projects as requested by the HOPE Program Director or Medical Director to support the general success of the clinic.
  • Leads and attends Clinic / Center-wide meetings as required.
  • KNOWLEDGE, SKILLS, AND ABILITIES

  • Demonstrate skill in communicating effectively both orally and in writing.
  • Ability to take directions and complete tasks on time.
  • Good organization skills.
  • Strong EHR navigation and report extrapolation experience.
  • Understanding of generally accepted accounting principles.
  • Experience and working knowledge of Excel, MS Word, PowerPoint.
  • EDUCATION & EXPERIENCE

  • BS degree in related field, or equivalent (e.g., Registered Nurse).
  • Previous experience in related field.
  • Excellent people skills and customer service orientation.
  • PREFERRED QUALIFICATIONS

  • 2 years management experience.
  • Ability to work flexible schedule.
  • BENEFITS

    SCHC understands the importance of good health for every employee. We offer a comprehensive benefits package to ensure employees and their families receive the optimal in health care coverage, along with options to meet their needs.

  • Competitive wages
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • 403(b) retirement plan with matching employer contribution
  • Long-term disability coverage
  • Life insurance
  • Accidental death and dismemberment insurance
  • Supplemental Insurances
  • Flexible spending account
  • Paid vacation
  • Paid sick
  • Paid holidays
  • Paid CME time and CME allowance
  • Employee assistance program
  • Jury duty pay
  • Bereavement pay
  • Prescription discount program
  • 529 college savings plan
  • Educational reimbursement program
  • Gym membership discounts
  • Free subscription based app for meditation and sleep
  • Free telemedicine service for benefit eligible employees
  • Shasta Community Health Center is an Equal Opportunity Employer

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