IT Help Desk Technician (Temp / Seasonal) - B Shift

IT Help Desk Technician (Contract / Seasonal)

Location : Kennesaw, GA (onsite)

B Shift : Wed - Sun (2pm to 11pm)

RPI Print, a global leader in print-on-demand, is looking for a Seasonal / Temp Help Desk Tech to support our Kennesaw (Atlanta), GA team. This role provides hands-on technical support for hardware, software, and network issues in a fast-paced production environment. It's a great opportunity for someone with solid troubleshooting skills and a customer-first mindset to gain experience in IT.

Key Responsibilities

• Act as the first point of contact for IT support needs.
• Troubleshoot and resolve hardware (computers, printers, etc.) and software issues.
• Escalate more complex problems to senior team members as needed.
• Log issues and resolutions in the ticketing system.
• Follow up with users to confirm successful solutions.
• Assist with IT projects and other duties assigned by the supervisor.
• Be flexible to adjust schedules with 24-hour notice if coverage is needed.

Required Skills :

Preferred Skills :

Work Environment & Physical Requirements

About us :

At RPI Print, we are transforming how products are created, produced, and delivered worldwide. Every day, our cloud-based platform powers millions of personalized, on-demand items that reach customers with speed, quality, and sustainability. We partner with leading brands, publishers, and creative platforms, including Blurb, our consumer-facing self-publishing brand, to bring ideas to life at global scale. By combining innovative technology with a distributed manufacturing network, RPI is reimagining the future of personalized production.

Join us at RPI and be part of a team that values technology, problem-solving, and customer satisfaction!