Healthcare Collections Specialist

Job Description

Job Description

Duties and Responsibilities

Primary Job Functions[1] :

• Identifies delinquent accounts by aging period and payment sources in a timely manner
• Investigates delinquent unpaid accounts by contacting patients, sending statements or letters, and / or verifying third-party payments
• Answer patient questions on patient responsible portions, copays, deductibles, write-off’s, etc.
• Processes patient payments
• Collaborates with the AR Follow-up Specialist on primary and / or secondary insurance activity
• Verifies patient demographic and / or insurance information and edits as needed
• Evaluates patient financial status and either establishes a payment plan with the patient, assigns uncollectible accounts to a collection agency, or makes recommendations to the Revenue Cycle Supervisor to adjust the balance
• Provide necessary information to collection agencies
• Records approved adjustments in the patient accounting system
• Documents all correspondence in the patient accounting system
• Maintains knowledge of specific payment plan and collection policies set by the company and the collection agency
• Other duties as assigned.

Secondary Job Functions :

Knowledge, Skills and Abilities

Credentials and Experience

Physical Demands

Work Environment

[1] Critical features of this job are described under this heading. They may be subject to change at any time due to reasonable accommodation or other reasons,