IT Technical Support II

O2EPCM, Inc. is a prominent award-winning firm providing Professional, Technical, Consulting and Management Services in the Planning, Design, Engineering and Construction Industry to Local, State, Federal Government Agencies, Utility Companies and Private Clients. We are dedicated to delivering innovative and sustainable solutions for a variety of projects.

Position

Position : IT Technical Support II

Salary Range : $97,000 - $106,000

Type : Full-Time

Overview

This position will follow established procedures to troubleshoot, coordinate and resolve systems or hardware related incidents. The position is responsible for the initial analysis, diagnosis and troubleshooting of events. Ensure reported production outages / incidents are communicated and resolved in an expeditious manner. Manage staff onboarding and off boarding processes. Provide helpdesk related support in all areas of IT functions for the Airport Development Group.

Essential Job Duties

• Answer incoming customer emails to the Help Desk.
• Follow established procedures to diagnose and troubleshoot system issues.
• Analyze, determine, and document reported production outages / incidents.
• Determine severity, impact, and nature of incidents.
• Escalate as needed.
• Communicate clearly with other team members.
• Submit tickets for new service or applications requests in Freshdesk and IT Service-Now and other related tracking applications.
• Complete onboarding or off boarding functions for staff being mobilized or demobilized.
• Perform hardware and software installations.
• Oversee deployments and relocations of staff at various locations throughout the airport footprint.
• Provide IT support at Division-wide sponsored events.
• Provide on-the-job training to new department staff members.
• Provide computer orientation to new staff.
• Hardware / Software Knowledge : Hardware and Infrastructure Experience; PC Hardware Troubleshooting; capable of diagnosing and resolving hardware component failures and performing upgrades, replacements, and configurations.
• Network Infrastructure Troubleshooting : identify and resolve LAN / WAN issues, cabling faults, switch / router config errors, IP conflicts; manage network performance and connectivity troubleshooting including wireless networks and VPN issues.
• Installation, Configuration, and Maintenance : Windows Operating Systems (Windows 10, 11); proficient in installation, configuration, and administration; applying security patches, system updates, and driver updates.
• Microsoft Office 365 Suite : proficient in deploying, troubleshooting and user support for standalone Office and Microsoft 365 versions; experienced with Word, Excel, PowerPoint, Outlook and collaboration tools like OneDrive and Teams.

Project-Specific Requirements / Notes

Please note , if you move forward in the submission process, you will be asked to provide the following :

O2EPCM, Inc. is a prominent award-winning firm providing services to government, utilities, and private clients. We are dedicated to delivering innovative and sustainable solutions for a variety of projects.

Employee Benefits :

NO PER DIEM. These are W2, long-term jobs with full benefits. NO relocation packages.

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Education

Degree

Are you currently residing in Southern California?

Are you legally authorized to work in the United States?

Will you require sponsorship for employment visa status?

Are you willing to take a drug test and undergo a background check?

Have you graduated from a recognized college or university with a bachelor's degree in computer science or related field preferred or equivalent job experience of 10+ yrs?

Are you proficient in the installation, configuration, and administration of Windows operating systems (Windows 10, 11)?

Are you proficient in deploying, troubleshooting, and providing user support for Microsoft Office and Microsoft 365?

Do you have experience managing data coordination and conversion projects?

Do you possess all the required skills listed for this job description? (Must be shown on resume)

LinkedIn Profile

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is voluntary and will not be considered in the hiring process. Any information provided will be confidential.

As set forth in O2EPCM, Inc. dba O2 Engineering, Projects & Construction Management's Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any protected veteran categories, please indicate by selecting the appropriate option. As a government contractor under VEVRAA, we request this information to measure outreach and recruitment efforts. Categories include : disabled veteran, recently separated veteran, active duty wartime or campaign badge veteran, and Armed Forces service medal veteran.

There is also a voluntary disability self-identification section with information on the purpose and use of this data. Completing this form is voluntary and confidential. For more details, refer to OFCCP guidance.

PUBLIC BURDEN STATEMENT : This survey should take about 5 minutes to complete.

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