Laboratory Manager

Lab Manager

The Laboratory Manager oversees daily operations, manages resources, optimizes processes, and leads teams to achieve organizational goals. This role ensures operational excellence while elevating service level agreements with customers. The Manager facilitates communication between customers and cross-functional teams to ensure inquiries and concerns are resolved timely. This role ensures operational excellence while focusing on the customer impact and elevating service level agreements. The Manager is also the primary point of contact for external laboratories, ensuring test accuracy and timely results, while considering cost containment.

Position Responsibilities

• Oversees daily lab operations and ensures processes are effective and efficient.
• Communicates issues and updates directly with operations, pathologists, laboratory personnel, client services, and the commercial team on lab operations.
• Creates consistent workflows for daily operations, including preparing, packaging and shipping samples to external laboratories.
• Provides excellent customer service for escalated inquiries and maintains strong relationships by prioritizing customer needs accordingly.
• Ensures incoming calls and Salesforce tickets from clients are received and issues are resolved promptly.
• Maintains pricing and shipping costs, and collaborates with appropriate teams to find suitable laboratory testing for customers.
• Assists in delivering sustainable business improvement programs.
• Ensures samples are accessioned and processed immediately upon receipt based on established service level agreements.
• Manages the reporting of test results, including format, accuracy, and quality control.
• Reviews shipping costs, pricing, and test requirement information in the lab LIS system and external laboratory catalogs.
• Collaborates with other lab managers to liaise between cross-functional business groups to support task organization from project award to delivery, addressing any identified gaps that may impact scheduled study deliverables.
• Participates in the development and mentorship of lab supervisors and leads. Identifies skill and knowledge gaps requiring training.
• Provides input on the development metrics and monitor results to ensure operational excellence.
• Oversees the tracking and mailing of export rabies documents to clients.
• Understands and enforces safety guidelines established for the laboratory.
• Participate in people leader responsibilities, including but not limited to : hiring, onboarding, training, talent development, compensation planning, performance management, and more.
• Ensures compliance with laboratory regulations and ZRL policies and procedures.
• Completes other duties as assigned.

Education And Experience

Technical Skills Requirements

Physical Position Requirements

Full time Regular Colleague

Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at zoetiscolleagueservices@zoetis.com to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following : (1) our company website at www.Zoetis.com / careers site, or (2) via email to / from addresses using only the Zoetis domain of "@zoetis.com".