Supervisor, Pharmacy Fulfillment Operations

Knipperhealth Team Member

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The Knipper Vision : Create the shortest path between patient and therapy.

Assists the Fulfillment Manager in the effective management of all pharmacy fulfillment operations, from order planning to shipping, and leadership of all personnel in supporting roles. Duties include the oversight of all kitting, shipments, and pick pack operations, including cold chain and DEA orders. Requires ability to forecast and prioritize daily workload and personnel, and to strategize with the pharmacy leadership team when necessary to ensure all client service level agreements are met. The Operations Supervisor has a quality mindset to ensure order accuracy and adherence to cGMP's and company SOP's, as well as Indiana Board of Pharmacy laws and regulations. Logistics experience is necessary for inventory profiling in carton flow area, and ability to interpret performance metrics to meet company goals and to drive improvements. The Supervisor must have demonstrated ability to effectively manage a team of fulfillment technicians and show or have previously demonstrated employee development and team building skills.

Responsibilities

Key Areas of Responsibility :

• Helps oversee day-to-day activities for all fulfillment operations in a mail order pharmacy environment.
• Oversees order scheduling activities to optimize throughput and meet service level agreements.
• Ensures all picking operations meet daily inventory reconciliation requirements prior to shipping.
• Coordinates all cycle counts with appropriate pharmacy personnel.
• Assists the Manager in overseeing fulfillment operations in the fulfillment cage and ensure compliance with security protocols and zero inventory loss.
• Works closely with Quality Assurance to understand cGMPs and best practices, and how they translate to fulfillment activities, as well as improving and investigating fulfillment quality events.
• Investigates shipping complaints, effectively document events and liaises with the pharmacy call center management as a feedback loop.
• Interact with the Pharmacist in Charge and Pharmacy Account Managers and ensure timely communication regarding projects.
• Maintain physical security protocols at all times.
• Daily interaction with Warehouse Management System, Pharmacy Management System, and Microsoft Office.
• Maintain on-going, timely, and professional communication with supporting personnel in the facility.
• Ensure all direct reports have clearly defined roles and responsibilities and monitor performance.
• Mentor employees to ensure knowledge transfer and professional growth.
• Coach employees for performance improvement.
• Responsible for reviewing operational metrics to evaluate the effectiveness of daily operations, and to implement subsequent logistical improvements.
• Identifies areas for improvements, innovates and initiates change to department processes and procedures.
• Maintain a safe working environment for all associates.
• Models leadership by example; demonstrating CHART (Caring, Honesty, Accountability, Respect & Trust) principles in interactions with Knipper personnel, vendors and customers.

The above duties are meant to be representative of the position and not all-inclusive.

Qualifications

Required Education and Experience :

Preferred Education and Experience :

Knowledge, Skills & Abilities :

Physical Requirements :

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.