Manager, Subject Matter Expert Team

Subject Matter Expert Team Manager

As a Subject Matter Expert Team Manager, you will be responsible for maintaining high standards of customer service for the clients of Orion. This position will work closely with other service team members to ensure the services received by the client are accurate based on the contract terms. The manager performs duties including the development and performance of team members and the processes used by them. As we continue to evolve and live our Orion values, we are looking for someone to grow with us.

For External Candidates : Candidates must work in-office at one of the following locations for at least 3 days per week : Omaha, NE.

For Internal Candidates : All internal employees, regardless of their current work arrangement (remote or in-office), are encouraged to apply.

In this role, you'll get to :

• Provide training and best practice procedures to team members and external clients
• Lead face to face discussions and training during customer office visits and / or conferences
• Provide assistance in testing functionality during scheduled build weeks
• Maintain and uphold the standards which have been set for the Orion Service teams
• Analyze client requests and deduces and explores possible solutions or forwards request on to appropriate department following-through until resolution
• Counsel team members regarding best practices, policies and procedures, as well as providing advice on how to handle situations encountered or requests
• Maintain an in-depth knowledge of the assigned Orion system team
• Provide training and assistance to newer employees and other team members on a regular basis
• Act as an escalated level of support for issues and problems; resolves where appropriate in order to provide effective support
• Be accountable for all decisions regarding employment, performance appraisals, training, corrective actions and salary recommendations
• Hold One-On-One meetings with each team member to review any questions or concerns the team member may have
• Conduct weekly team meetings to set goals and priorities for the week and to review progress of goals
• Conduct daily team huddle to review outstanding items and projects for the day to help formulate a plan that the team can successfully execute

We're looking for talent who :

Salary Range : $72,860.00 - $110,014.00

The pay listed in this posting indicates the estimated pay at the time of this posting; however, may vary depending on geographic location, job-related knowledge, skills, and experience. In addition, Orion offers a competitive benefits package which includes health, dental, vision, and disability coverage on day one, 401(k) plan with employer match, paid parental leave, pet benefits including pawternity leave and pet insurance, student loan repayment and more.

About Us

At Orion, we achieve our best work when we support one another, staying personally accountable to each other and the clients we serve. We create a welcoming environment where everyone is respected, valued, and heard. Our commitment to create raving fans ensures we consistently exceed client expectations. Thinking differently is in our DNAwe innovate always, push boundaries, and reject the status quo to deliver transformative outcomes. Together, we support one another and see it through to success, driving our collective achievements and those of our clients.