Hospitality Cashier - Whiteface Mountain

POSITION PURPOSE

The Hospitality Cashier - Quick Serve is responsible for ensuring that guests receive an exceptional level of service by assisting guests at points of sale. This position typically exists within a sporting or events area, or in a Convention Center with retail food and beverage stands and kiosks. Style of service may include take-away, cafeteria-style, restaurant-style or in-seat service format.

The Hospitality Cashier - Quick Serve's top priority will be to ensure that the Sodexo Live!'s standards for handling cash and credit card transactions are consistently executed.

RESPONSIBILITIES, SUPPORTING ACTIONS, AND END-RESULTS

Major Responsibility (1) : Provide outstanding service to all Quick Serve customers.

Supporting Actions :

• Perform duties according to Sodexo Live! procedure for opening and closing Quick Serve locations at start and close of business.
• Follow all Sodexo Live! uniform and grooming standards.
• Attend pre-shift or pre-event check-in meetings and follow instructions from managers and supervisors; Ask questions to ensure clear and complete understanding of needs and assignments.
• Follow established procedure for time and attendance and taking assigned meal breaks.
• Apply consistent focus on the customer and pay close attention to detail in the performance of all tasks.
• Participate in and foster positive team relations with wait staff, fellow cashiers, other Quick Serve department employees and management.
• Acknowledge each guest who enters service areas; Display alert posture, smile, make direct eye contact and offer a sincere verbal greeting; Be courteous and professional in all interactions; Demonstrate Sodexo Live! standards for guest service.
• Be fully knowledgeable of Quick Serve menu to assist guests with questions.
• Continually observe surroundings and monitor guests to ensure they are properly attended to; Immediately alert Security of any suspicious activity.
• Maintain positive, on-going communication with Quick Serve Supervisor; Relate information regarding guest complaints and / or feedback to ensure that customer needs are always met;
• Make proactive suggestions for improving the customer experience at all points of sale.
• Comply with Health Department regulations and requirements, as well as Sodexo Live!'s standards for sanitation and safe food handling.
• Take initiative in fulfilling special guest requests and be creative in resolving guest challenges and complaints.

End Results : Operations run smoothly; Guests receive an E3 experience. Profitability is maximized.

Major Responsibility (2) : Implement, support and maintain standards for workplace safety at all times.

Supporting Actions :

End Results : Accidents and incidents are prevented; Loss mitigated.

MINIMUM JOB QUALIFICATIONS / SKILLS

Other Requirements :

Must be able to stand and exert fast-paced mobility for entire shift. Must be able to frequently lift and carry food and other items weighing up to 50 pounds and occasionally greater. Must be able to go from warm to cold climates (workstation to coolers). Hours may be extended or irregular to include nights, weekends and holidays.

Sodexo Live! is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, genetic information, status as a protected veteran or status as a qualified individual with a disability, or any other characteristic protected by applicable Federal, State or Local law.

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