Customer Support Analyst 1

Job Description

Job Description

Immigration / Work Authorization Notice : At this time, iSpot does not provide visa sponsorship or immigration support for this role. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship.

iSpot competes for the best talent. Our compensation packages consist of salary and equity in one of Seattle's hottest start-ups, as well as other standard benefits. Most importantly, we provide a really interesting working experience, and the chance to contribute to the success of something great.

What You'll Be Part Of :

What does the team do? What are we building? How does this impact the business? How will this revolutionize future business?

What You'll Be Responsible For :

• Respond to external and internal customer questions in a timely and accurate way via Zendesk, leverage JIRA / Confluence where appropriate
• Apply knowledge of iSpot solutions to interpret and resolve support issues effectively and efficiently
• Respond to all tickets within set service levels
• Manage and monitor escalated issues
• Interact daily across market-facing and engineering teams
• Analyze and report on monthly sprints to improve product documentation, educational materials, deficiencies in standard documentation, and fill gaps in content
• Evaluate, troubleshoot, and follow up on issues, as well as replicate and document for further escalation where required
• Provide an exceptional level of customer service
• Work to educate stakeholders as appropriate to mitigate issues moving forward

What You'll Bring :

Communication and Collaboration :

Organizational :

Navigating Ambiguity :

Problem Solving :

Flexibility and Adaptability :

You can easily adjust to new situations, pivot when priorities change and make accommodations as needed to be effective in your role and deliver on goals.Target cash compensation range : $63,280 - 75,930 USD Annually

We are committed to providing competitive, market-informed compensation. The cash compensation above includes base salary, variable commission for employees in eligible roles, and annual bonus targets for eligible roles. In addition to cash compensation, all full time iSpotters are eligible to participate in iSpot's equity plan to receive stock options. Non-exempt roles will also be eligible for (pre-approved) overtime pay. Individual compensation packages are influenced by different factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons.

For more information on total rewards package, go HERE

Hybrid & Flexible Workplace Policy

iSpot supports a hybrid and flexible workplace. Depending on location and work responsibilities, employees may be designated as full-time or part-time office-based or a fully remote employee. A hybrid work schedule indicates that you work in the office some days and work from home other days. The best hybrid workplaces allow for flexibility while also encouraging consistency.

Those local or living in surrounding areas to one of our offices (Bellevue, WA; El Segundo, CA; New York, NY) will work a hybrid schedule, coming into their local office 1-3 days a week. While those in a role, not office-based and located further away from our offices, will work a fully remote schedule. If you have questions regarding exact details of our hybrid & flexible workplace policy, please let your recruiter know and they will discuss with you further.

#LI-Hybrid

If you don't feel you met every single requirement for the role, don't rule yourself out. Please apply anyway!

iSpot is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, ethnicity, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you need assistance and / or a reasonable accommodation due to a disability during the application or the recruiting process, please contact our HR team.

California Residents applying for positions at iSpot can access our California Consumer Privacy Act here.