Business Execution Consultant 2

Position : Workforce Management Analyst

Location : West Des Moines, Iowa

Duration : 12 Months Contract

Job ID : 171187

Job Overview :

We are seeking a skilled and experienced Business Execution Consultant 2 to join our team in West Des Moines, Iowa. The ideal candidate will have technical expertise in workforce management platforms, particularly Alvaria and Verint, and will play a key role in supporting dual-platform deployments and CCaaS migration efforts. This position requires a strong background in system administration, scheduling, forecasting, and configuration management, as well as advanced Excel skills and experience in coaching or mentorship.

Responsibilities :

• Provide technical expertise and support for Alvaria and Verint Workforce Management platforms, including scheduling, forecasting, and configuration management.
• Manage dual-platform deployments and assist in CCaaS migration efforts.
• Handle user management, work queues, activity codes, skills assignment, and scheduling tasks.
• Utilize advanced Excel skills, including array formulas, sumifs, power query, and power pivots, to support workforce management activities.
• Provide coaching, training, and mentorship to team members as needed.

Qualifications :

About PTR Global : PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to :

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Pay Range : $48 – $50

The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.

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