Contact Center Representative

A company is looking for a Contact Center Representative- Credit Card.

Key Responsibilities

Create exceptional customer experiences by addressing inquiries through various communication channels

Complete a broad range of financial transactions accurately and efficiently while adhering to bank policies

Collaborate with team members to enhance customer experience and participate in personal development activities

Required Qualifications

High School Diploma or GED

1+ years of customer service experience, preferably in retail, banking, or a contact center

Ability to assist customers effectively in English and Spanish (if bilingual)

Proficiency in using current technology and software applications related to the position

Must be able to work various shifts, including weekends and holidays