Permitting Technician

Job Title

Provides customer service and technical support to the department.

Specific Duties and Responsibilities :

Essential Functions :

Greets customers and performs customer service duties as required with courtesy and in a timely manner.

Answers incoming phone calls and responds to emails, providing accurate information or directing inquiries to the appropriate staff person.

Greets office visitors and directs them to appropriate office.

Receives and responds to routine inquiries and requests for assistance pertaining to permits, business tax receipt, and other department programs.

Processes and issues building, electrical, mechanical, and plumbing permits; contractor registrations; business tax receipts and renewals, etc.

Collects and verifies all documentation for completeness and compliance with local and stat building codes both residential and commercial building permits.

Collects, records and receipts fees. Balances cash drawer; deposits daily funds.

Schedules building / fire prevention inspections.

Researches and compiles data for staff use, reports, inspections, etc.

Types, prepares, scans, uploads, files, and / or transmits certificates of occupancy, public complaints, ordinances, fee schedules, applications, public notice advertisements, check / refund requests, monthly reports, correspondence, and various records, forms and reports.

Enters and retrieves computer data.

Ensures the proper maintenance of department records, maintains files with efficiency.

Performs general clerical / technical work as required, including but not limited to typing, reports and correspondence, copying and filing documents, faxing information, processing daily mail, etc.

Minimum Education and Training :

Requires a high school diploma or general education degree (GED) supplemented by one to two years of related experience, or an equivalent combination of education, training and experience that provides the required knowledge, skills and abilities. Notary Public certification, construction, or building division experience preferred. A Permit Technician Certification is preferred. Must possess and maintain a valid state of Florida driver's license. Must possess or obtain the most current FEMA 100, 200, and 700 Incident Command System certifications within 6 months of appointment to the job.

Minimum Qualifications and Standards Required :

Skill Requirements :

Is knowledgeable in the methods, policies and procedures of the Development Services Department pertaining to specific duties of the Permit Technician. Is knowledgeable in the laws, ordinances, standards and regulations pertaining to the specific duties and responsibilities of the position. Has the ability to comprehend, interpret and apply regulations, procedures and related information. Has thorough knowledge of modern office practices and technology. Has thorough knowledge of proper English usage, vocabulary, spelling and basic mathematics. Has excellent bookkeeping, clerical, organizational and customer service skills. Has comprehensive knowledge of the computer and other technical terminology used within the department; has skill in the use of computers for data and word processing. Knows how to operate and maintain a variety of office equipment as necessary in the performance of daily activities. Is skilled in applying a responsible attention to detail as necessary in preparing records, reports and correspondence. Is able to read and interpret a variety of materials pertaining to the responsibilities of the job. Is able to analyze clerical problems and prepare accurate, comprehensive, clear and concise reports and recommendations. Is able to establish effective record-keeping systems; is able to maintain records accurately and with confidentiality as required. Is able to take the initiative to complete the duties of the position without the need of direct supervision. Is able to use independent judgment in performing routine tasks. Has the ability to plan, organize and prioritize daily assignments and work activities. Is able to provide assistance and clerical support to various departments, supervisors, co-workers and the general public as needed. Has the ability to learn and utilize new skills and information to improve job performance and efficiency. Knows how to perform duties in a courteous manner and communicate effectively with a variety of public and private groups as prescribed. Is able to work effectively despite interruptions; is able to balance multiple tasks and tight deadlines. Is capable of working under stressful conditions as required. Knows how to react calmly and quickly in emergency situations.

Physical Requirements :

Must be physically able to operate a variety of automated office machines and equipment including computer, copier, fax, telephone, calculator, etc. Must be able to exert up to ten pounds of force occasionally and / or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time, crouching and reaching. Must be able to lift / carry weights of five to ten pounds.

Responsibilities :

Maintains high standards of accuracy in exercising duties and responsibilities. Exercises immediate remedial action to correct any quality deficiencies that occur in areas of responsibility. Maintains high quality communication and interaction with internal and external entities with whom the position interacts. Performs described Essential Functions and related assignments efficiently and effectively in order to produce quantity of work which consistently meets established standards and expectations. Assumes responsibility for completing assigned work. Completes assigned work within deadlines in accordance with directives, policy, standards and prescribed procedures. Maintains accountability for assigned responsibilities in the technical, human and conceptual areas. Exercises analytical judgment in areas of responsibility. Identifies issues or situations as they occur and specifies decision objectives. Identifies or assists in identifying alternative solutions to issues or situations. Implements decisions in accordance with prescribed and effective policies and procedures and with a minimum of errors. Seeks expert or experienced advice where appropriate and researches issues, situations and alternatives before exercising judgment.

Working Conditions :

Works primarily in an office environment.

Other :

It is understood that every incidental duty connected with operations enumerated in the job description is not always specifically described, and employees, at the discretion of the City, may be required to perform duties not within their job descriptions.

Full-time employees (working 40 hours) are eligible for Life, Health and Dental benefits. Full-time employees will participate in the local law pension plan that applies to the position. Temporary or part-time employees are not eligible for benefits. This employer participates in E-verify. A physical and drug screening by the City physician will be required for anyone who is hired by the City of Kissimmee. Veteran's preference is pursuant to state law. The City of Kissimmee supports the American with Disabilities Act of 1990. Applicants with physical or mental disabilities may request reasonable accommodation throughout the selection process by calling 407.518.2110.

JOB INQUIRIES : WWW.KISSIMMEE.GOV OR CALL : 407.518.2110 THE CITY OF KISSIMMEE IS AN EQUAL OPPORTUNITY EMPLOYER WOMEN, MINORITIES AND THE DISABLED ARE ENCOURAGED TO APPLY