Managing Director, Indirect Lending Strategy, Product Management & Delivery

Leadership Role In Customer Solutions

Researches, defines, aligns, develops, and implements strategies to effectively sell, fulfill, and service new and existing individual or portfolio of loan products and improve the customer and dealer experience. Carries out market research, forecasting, pricing, and competitive analysis, monitors product and system performance, and assesses problems to develop and implement solutions. Manages product risks in compliance with legal, regulatory, and risk compliance, and reporting. Collaborates with internal partners across the enterprise to take products / product enhancements to market.

Responsibilities include :

• Uses market research, customer insights analysis, and competitive intelligence to develop strategy to meet financial and growth plans.
• Develops strategic roadmap and new initiative recommendations to senior leaders, based on an in-depth understanding of the business / group.
• Leads the execution of strategic initiatives to deliver on business and financial goals, managing required resources.
• Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
• Networks with industry contacts to gather competitive insights and best practices.
• Acts as the prime contact for internal / external stakeholder relationships, which may include regulators.
• Oversees the development of business analytics and insights (e.g., portfolio profitability tracking, customer analytics, revenue forecasts, operations metrics, trend analytics, and predictive modelling).
• Leads, develops, and manages strategies for reporting and forecasting and / or analytics teams within the business.
• Defines, establishes, and monitors key product performance and growth metrics to provide a deep understanding of financial performance drivers.
• Leads change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation, and sustainment of initiatives.
• Leads the execution of operational programs; assesses and adapts as needed to ensure quality of execution.
• Leads / supports contract negotiations with vendors and external partners, balancing cost, risk, and performance.
• Leads / oversees the management of vendor relationships and external partnerships and provides guidelines for execution; ensures that all agreements are met as per requirements.
• Defines and implements business cases and strategic roadmaps for products and services, including project and budget approvals.
• Provides and analyzes consumer insights, competitive analysis, and benchmarking to identify product strengths and gaps, and extract insights.
• Develops, implements, and manages product documentation, templates, and requirements to ensure they accurately reflect product and systems functionality.
• Leads / participates in the design, implementation, and management of core business / group processes.
• Develops and maintains product directives and policies.
• Completes required internal and regulatory reporting, and attestations.
• Identifies existing and potential risks and develops risk management controls and processes. Leads remediation efforts as required.
• Acts as a subject matter expert on relevant regulations and policies.
• Resolves internal, complex, or higher risk customer escalations or policy exceptions, which may include interactions with clients and sales.
• Understands and oversees end-to-end customer and dealer experience that may include interactions with clients and sales, focused on continuous improvement of customer and dealer facing processes, to deliver optimal experience.
• Influences credit product risk parameters and metrics.
• Operates at a group / enterprise-wide level and serves as a senior specialist resource across BMO.
• Communicates abstract concepts in simple terms.
• Anticipates trends and responds by implementing appropriate changes.
• Influences how teams / groups work together.
• Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to multiple, interdependent, complex problems.
• Broader work or accountabilities may be assigned as needed.
• Within the mandate of this role, promotes and supports the Bank's risk culture including ensuring employees understand their accountabilities for risk-taking activities, promoting an environment of open communication and effective challenge, and establishing the "tone from the top" through leading by example.
• Complies with the Bank's Risk Appetite framework and ensures risk-taking activities remain within agreed limits and comply with all regulatory requirements.
• Role models driving simplicity and productivity enhancements for optimization across groups driving continuous improvement on key measures.
• Activates our winning culture, aligned with Purpose. Ignites engagement by aligning our culture to our strategy and fueling exceptional execution.
• Fosters diversity, equity and inclusion and creates an inclusive environment for all employees by eliminating barriers to inclusion.
• Develops leaders, plans for succession, and fosters a high-performance culture.
• Drives top talent acquisition and retention, developing organizational capabilities to drive competitive advantage.
• Leads and mentors a team with diverse risk and business experience, skills, and orientation.
• Leads, promotes, and reinforces the Bank's Ambition; personally, role models One Bank leadership; drives sustainable improvements in customer loyalty and business growth; adheres and supports enterprise customer experience and brand standards.

Qualifications :

Salary : USD $195,000.00 to USD $260,000.00