Rooms Concierge

Job Description

Job Description

Position Purpose & Summary

The Concierge will elevate the level of service provided by the Garden of the Gods resort and club by cultivating relationships with local businesses and service providers in order to provide bespoke and individual recommendations to guests and members, arrange itineraries and amenities, and oversee their personalized stays. The concierge will focus on the highlighted essential functions however is required to be able to fulfill all duties without hesitation in accordance with the training outline, this job description and all other assigned duties as seen fit.

Essential Functions :

• Perform Concierge duties in accordance with training outlines
• Assist with dining reservations.
• Knowledgeable in the hotel and guest room facilities / services.
• Answering phone calls and assisting walk-up concierge related inquiries.
• Reaches out to guests prior to arrival to help setup reservations at our dining facilities, spa, golf, wellness, tennis and any outside third-party businesses requested by guest.
• Assist with compiling itineraries for guest arrival.
• Greets guests upon arrival and is the point of contact for the guests before, during and after visit.
• Assist with Front Desk / Front office duties / tasks, Valet duties and PBX incoming calls and resort reservations.
• Assists with our VIP program and ensuring amenities that are ordered by guests are routed appropriately on the day and time requested.
• Assists departments with any needs that may arise in the day-to-day operations.
• Ability to manage multiple projects at once.
• Extremely detail oriented record keeping required to ensure accuracy for requests and future visit information.
• Ability to problem solve and overcome obstacles in order to come to a solution.
• Maintain supply of informational brochures, flyers and maps.
• Cultivates relationships with local businesses and third-party providers un order to secure reservations for the hotel guests and club members.
• Assists with booking Garden of the Gods Resort Outfitters
• Maintains current knowledge of events in the area, points of interest, and services in the area.
• Position hours will fluctuate based on business demands.
• Establish cross-departmental channels of communication among teammates that are consistent and complete.

Additional Duties and Responsibilities :

Marginal Functions :

Position Requirements :

External and Internal Personal Contact :

2. Teamwork and Collaboration : This position requires continuous teamwork as well as internal and cross-departmental communication.

Additional Licenses and / or Certifications Required :

YES

NO

Valid Driver's License

CPR Certification

Food Protection Manager Certification

Food Handler Certification

Alcohol Server / Seller Certification

Position Analysis / Specifications :

N / A

(Not Applicable)

OCCASIONAL

FREQUENTLY

Sitting

Standing

Walking

Bending Over

Crawling

Reaching

Crouching

Kneeling

Balancing

Pushing / Pulling

Lifting / Carrying : 10 lbs. or less

11 to 25 lbs.

26 to 50 lbs.

51 to 70 lbs.

Manual Dexterity

Fine Motor Skills

Gross Motor Skills

Eye / Hand Coordination

Near Vision

Far Vision

Color Recognition

Hearing

Environmental Factors :

Environmental factors may include indoor setting with overhead lighting and comfortable ventilation. Significant portions (more than 50%) of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity, e.g., typing, handwriting, or machine operations. May occasionally be called upon to work in all areas of the property, both inside and outside, possibly in inclement weather.

YES

NO

Working Outside

Working Inside

Working Alone

Working Closely with Others

Excessive Cold / Heat

Excessive Humidity / Dampness

Noise / Vibrations

Working Above Ground

Working Below Ground

Working with Chemicals / Detergents / Cleaners

Working Around Fumes / Smoke / Gas

Walking on Uneven Surfaces

Operating Motorized Equipment or Vehicles

Job Posted by ApplicantPro