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D11 Community Development Manager

Books A Million Holding CompanyRichmond, TX, United States

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Job Description : The Community Development Manager will be responsible for driving sales and customer relations in the Greater Houston Market by creating and executing local marketing strategies, engaging with the community via social media platforms, increasing event sales, and promoting our Com / Ed programs. This role will also support stores during peak sales times by providing customer service, assisting with stocking, and ensuring a neat, clean, and organized shopping experience for customers.

The ideal candidate is passionate about our products, has strong communication skills, and a deep understanding of community engagement. You will collaborate closely with store General Managers and the merchandising team to ensure stores are well-stocked and aligned with the preferences of local customers. In addition, you'll work with the corporate marketing team to share feedback and performance insights primarily but not limited to the Greater Houston market.

This position reports to the Regional Vice President (RVP) and will be based remotely and out of various stores in the Greater Houston area .

Role and Responsibilities

Drive local interest sales in partnership with the store GMs and merchandising team by identifying and targeting potential customers, creating, and distributing promotional materials, and organizing in-store events and demonstrations.
Engage the community via social media platforms (Facebook, Instagram, and Tiktok) by creating and posting relevant and engaging content, responding to comments and messages, and growing our online presence and followers.
Increase event sales by planning and hosting various events, such as workshops, seminars, book clubs, and parties, that showcase our products and services, attract new and existing customers, and generate revenue and referrals.
Drive Commercial and Educational sales by promoting our educational programs and courses, such as cooking, gardening, wellness, and art, to the local community, schools, and organizations, and facilitating the registration and enrollment process.

Qualifications

Bachelor's degree in marketing, communication, business, or related field preferred.

At least 3 years of experience in community development, marketing, sales, or retail.

Proficient in social media platforms, such as Facebook, Instagram, and TikTok, with the ability to create and edit content using various tools and software.

Excellent verbal and written communication skills, with the ability to communicate effectively with diverse audiences and stakeholders.

Strong customer service and interpersonal skills, with the ability to build and maintain positive relationships with customers, partners, and team members.

Creative, proactive, and results-oriented, with the ability to work independently and collaboratively in a fast-paced environment.

Passionate about our products and mission, and knowledgeable about the local market and trends.

Preferred Skills

Marketing and Sales Skills : Demonstrates the ability to plan, execute, and evaluate marketing and sales strategies that drive revenue and customer satisfaction.

Social Media Savvy : Demonstrates the ability to use social media platforms effectively to create and share engaging content, interact with the online community, and grow brand awareness and loyalty.

Communication and Presentation Skills : Demonstrates the ability to communicate and present information clearly, concisely, and persuasively to various audiences and stakeholders, using appropriate verbal, written, and visual techniques.

Customer Service and Relationship Management Skills : Demonstrates the ability to provide excellent customer service and build and maintain positive and lasting relationships with customers, partners, and team members.

Creativity and Innovation Skills : Demonstrates the ability to generate and implement new and original ideas and solutions that meet the customer's needs and preferences and enhance the brand image and value.

Self-Management and Teamwork Skills : Demonstrates the ability to work independently and collaboratively in a fast-paced environment, managing multiple tasks and deadlines, and adapting to changing situations and feedback.

Physical and Environmental Requirements

Must be able to stand and walk for extended periods of time.

Must be able to use hands / arms to operate keyboard, telephone and for repetitive motion activities.

Must be able to lift or team lift objects up to 50 lbs., with or without assistance.

Must be able to communicate using speech, sight, and sound with or without assistive device.

Must be able to stand, walk, climb, bend, stoop or crouch while performing daily activities of the job.

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Community Development Manager • Richmond, TX, United States