Client Relationship Manager I

FIS Job Opportunity

We are FIS. Our technology powers the world's economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients, and communities. If you're ready to start learning, growing, and making an impact with a career in fintech, we'd like to know : Are you FIS?

About the Role

Responsible for client satisfaction, maintaining client communication, and the overall management of the client relationship for assigned clients.

About the Team

The FIS Credit Union Division is a team of fast-paced, motivated industry experts that are dedicated to the success of the Credit Union movement.

FIS is dedicated to creating best-in-class credit union and member experiences through a direct, trusted partnership that delivers shared success. FIS has been serving credit unions for over 40 years. Today, we are actively working with over 4,000 credit unions.

We offer integrated and modernized payments platforms for the digital economy now and in the future. Almost 70 percent of the credit union industry relies on us.

What You Will Be Doing

• Serve as the primary contact and client liaison during delivery of an outsourced solution, whether it is an IT solution or a business process outsourced solution and regardless of the client's geographic location.
• Work to maintain and grow the client relationship while ensuring ongoing client service.
• Identify new business opportunities and coordinate with appropriate sales personnel for opportunities of new FIS products or services.
• Coordinate with the delivery organizations to ensure the delivery of continuous and effective services.
• Manage operational aspects of projects and responsible for oversight of vendors and subcontractors, as appropriate.
• Identify areas where continuous improvement can be applied, oversee the implementation of the change and measure the level of improvement.
• Other related duties assigned as needed.

What You Will Need

Added Bonus If You Have

What We Offer You

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.