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Harrah's Cherokee Valley River is hiring : Ticket Writer in Elgin

Harrah's Cherokee Valley River is hiring : Ticket Writer in Elgin

MediabistroElgin, IL, United States
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Essential Job Functions

  • Provide top-tier service that encourages repeat visits, engaging customers with a positive and helpful attitude.
  • Adhere to all company policies, procedures, and gaming regulations set by the Gaming Control Board, ensuring full compliance at all times.
  • Familiarize yourself with all betting options and engage in conversations with customers about sports and betting choices.
  • Address customer complaints and disputes, escalating to a supervisor when necessary to ensure resolution.
  • Work effectively with other team members and management, contributing to a positive work environment.
  • Complete all required paperwork and documentation per company policies and Gaming Control Board standards.
  • Perform other duties as assigned by the supervisor or management.

Qualifications

  • Basic computer knowledge, including proficiency with email, MS Excel, and internet navigation.
  • Minimum of 1 year of cash handling experience in a professional setting.
  • High school diploma, GED, or equivalent preferred.
  • Must be 21 years of age or older.
  • Ability to obtain a gaming license from the Gaming Control Board and other jurisdictions as necessary.
  • Strong commitment to providing high-level customer service.
  • Willingness to work a flexible schedule, including nights, weekends, and some holidays.
  • Present a polished and professional appearance and demeanor.
  • Strong written and verbal communication skills.
  • Ability to perform basic math calculations.
  • Responsibility for understanding and adhering to all company and VA Lottery compliance requirements.

    • Physical Requirements

  • Ability to stand for extended periods.
  • Must be able to lift, pull, or push up to 25 lbs.
  • Ability to write for long periods.
  • Ability to twist, bend, and reach without significant restrictions.

    • Salary Range : $16 per hour (Tips included)

    Benefits

    Full Time :

  • Paid Time Off, Medical, Dental, Vision, Life & Term Disability, 401(k), Paid Time Off, Education Assistance, Team Member Discounts

    • #J-18808-Ljbffr

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    Valley Hiring Valley • Elgin, IL, United States