Program Administrator

Job Description

Job Description

Job Summary

Program Administrator

ISTS

Full-time

Remote | United States

Role :

The Program Administrator serves as a key link between the company and its clients, helping to ensure the success of educational assistance programs. This role works closely with different teams and reports to the Program Success Manager. The Program Administrator is responsible for providing excellent service, building strong client relationships, and continuously improving how the company supports its clients.

Key Responsibilities

Cycle Management : Lead a client portfolio of programs through its life cycle.

Manage and track the program’s progress and effectiveness

Design online platform to elevate the UI (User Interface) based on client objectives

Implement program modifications or enhancements utilizing performance analysis

Identify planning resource to meet client deliverables in a timely manner

Submit Finance and IT reporting requirements based on client’s needs

Planning and Implementation : Energetically participate in projects to understand the process that turns strategies into actions to accomplish objectives.

Collaborate with leaders and strategic partners to enhance services

Actively communicate successes and opportunities through learnings

Partner with peers in program design and business requirement gathering

Manage implementation project plan based on proven process

Utilize the Division Scorecard Data Report as a tool to enhance program results

Client Experience : Collaborate to deliver our value proposition by finding a tailored service solution that aligns with the client’s individual needs.

Maintain client satisfaction by determining root cause of complex issues

Recommend potential products or services to peers by analyzing client’s goals

Evaluate and assess assigned programs’ NPS (Net Promotor Scores) results, applicant, and client feedback

Providing strategic guidance and insights to optimize operational effectiveness

Analyze, execute, and review client contracts on a consistent basis

Education and Experience

Bachelor’s degree or equivalent experience

Previous experience in relationship management required

Three (3) years’ experience working in Higher Education related industry preferred

Knowledge, Skills, and Abilities

Advanced ability to create and maintain accurate and organized documentation

Ability to influence others in virtual environments

Strong technical aptitude utilizing the company’s standard development platforms

Excellent written and verbal communication skills

Fluency with Office 365 products (Teams, Outlook, Word, Excel, PowerPoint) and SharePoint

Preferred technical expertise in data analysis in SQL

Competencies

Customer Focus

Manages Complexity

Tech Savvy

Decision Quality

Planning

Dealing with Ambiguity

Work Environment

This role is a remote position that utilizes computer-based tools such as email, messaging, VoIP phone, chat, and video-conferencing apps.

Much of the typical workday is computer-based. A fast, reliable internet connection is required for remote work.

Position Type / Expected Hours of Work

This is a full-time position, and the hours of work and days are Monday through Friday, 8 : 00 am to 5 : 00 pm CT. Hours may be flexible and vary as needed. Limited travel is possible with this position. Short duration trips several times per year may be required.

Please note : This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this role. Duties, responsibilities, and activities may change at any time with or without notice.