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IT Support Analyst

IT Support Analyst

SAICArlington, VA, US
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Description

SAIC has an immediate opening for an IT Support Analyst supporting the Headquarters Air Force Deputy Chief of Staff for Strategic Deterrence and Nuclear Integration, Executive Services Division (AF / A10E). Work will be performed in the Arlington, VA area (Pentagon) and at Joint Base Anacostia-Bolling, DC.

Responsibilities

Responsibilities include :

  • The Contractor shall provide support to the following helpdesk activities :

Establish, update, and track phone calls, emails, and all helpdesk inquiries to document trouble calls and requests. Document individual trouble calls, requests, and resolution

  • Provide information, updates, and notifications on the status of systems (downtime and resolution) to the end-users
  • Identify and troubleshoot system problems due to design and implementation constraints
  • Identify and implement workarounds to resolve system problems
  • Provide support to ensure the availability of system resources (e.g., workstations, printers, scanners, Video Teleconferencing (VTC), fax machines, phones / secure telephone equipment (STEs), and peripherals)
  • Provide operational system administration support services. This includes :

    • Integrate and provide support and training such as standard desktop configuration (SDC), CACs, CAC readers, enterprise applications pushes, and any compliance issues

  • Work with outside agencies to troubleshoot server problems (hardware, operating system, and application / services related problems)
  • Conduct computer-related in-processing of all new AF / A10 personnel.
  • Coordinate work requests with other Government organizations for communication modifications in support of AF / A10 organizational changes
  • Ensure functional communities of interest systems, servers, workstations, peripherals, communications devices, and software are on-line and supported.
  • Provide overall support to AF / A10 telephone, telecommunications systems, and AV communications
  • Maintain, monitor, and update AF / A10 telephone number database and organization rosters
  • Analyze, develop, implement, maintain, document, and modify web-based applications
  • Assist AF / A10 by performing the following Automated Data Processing Equipment (ADPE) Custodian Support duties :

    • Perform equipment custodian duties for ADPE to include maintaining and updating account paperwork for assigned equipment and managing all additions, deletions, transfers, turn-ins, and Reports of Survey (ROS).

  • Coordinate all requests for new equipment
  • Support the maintenance and repair of all AF / A10 equipment to include computers, printers, scanners, laptops, AV equipment, and other IT systems
  • Ensure all accountable equipment is labeled using appropriate stickers (asset tag, classification, etc.). All equipment shall be disposed of IAW AF guidance
  • Support Emission Security (EMSEC). The Contractor shall assist AF / A10 in ensuring classified information is prevented from being compromised
  • Provide the records management oversight necessary to ensure all AF record- keeping requirements, electronic and paper, are IAW AFI 33-322, Records Management and Information Governance Program; AFI 33-364, Records Disposition Procedures and Responsibilities; AF Records Information

    • Qualifications

    Required Educational Background :

  • Bachelor\'s Degree and 10 or more years of related experience or equivalent experience

    • Required Experience / Skills :

  • Active Top Secret with SCI eligibility
  • Excellent oral and written communication skills
  • Ability to work both independently and within a team
  • Proficiency with MS Office products
  • Knowledge of Department of Defense organizations and functions

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