Specialist, Scheduling and Cell Logistics

83661

TSR is a premier National U.S. Staffing company with over 50 years of staffing excellence.

Our client, a leading pharmaceutical company is hiring a Specialist, Scheduling and Cell Logistics for a 12+ months contracting assignment.

Must have skills :

• Biopharma experience is a plus
• Salesforce, ServiceNow, or similar CRM / case management tools
• 4+ years of work experience in one or more of the following fields : Customer Service, Call Center Operations, Account Management, Project Management, Supply Chain, Operations, and / or Logistics

Pay : $33-34 / hour W2

Location : Madison NJ

Responsibilities :

• Responsible for scheduling and monitoring patient treatment schedules for the manufacturing of clinical and commercial autologous cellular immunotherapy products
• Maintain the day-to-day operations of patients’ treatment journey related to their materials, related to transportation, manufacturing, and distribution
• Assist as a point of contact for apheresis centers, treatment sites, sites of care, manufacturing sites, couriers, and other internal partners
• Ensure business continuity between internal and external partners
• Monitor the Patient’s treatment journey from collection to infusion while potentially troubleshooting issues
• Monitor and triage requests and issues within the case management system
• Comply with and maintain training and good documentation practices
• Ability to identify process improvements
• Highly self-motivated, self-aware, courteous, and professional
• Able to work independently and in groups.
• Adaptable to the ever-changing business needs.
• Exceptional customer service skills.
• Skilled at managing high stress situations and able to de-escalate.
• Strong sense of ownership and accountability
• A baseline understanding of a Cloud-based Customer Relationship Management (CRM) platform