Customer Service Specialist
Responsibilities H-E-B needs energetic and motivated partners willing to work hard and have fun while making our customers feel welcome. No matter what background you bring, or where you are in your career, we welcome you to join our community where people come first. As a customer service specialist in our healthy living department, you'll provide a well-stocked and well-maintained department while providing superior customer service. Once you're eligible, you'll become an owner in the company, so we're looking for commitment, hard work, and focus on quality and customer service. 'Partner-owned' means our most important resources people drive the innovation, growth, and success that make H-E-B the greatest omnichannel retailing company. Do you have a : heart for people... commitment to work hard to make sure customers and partners come first? head for business... a strong sense of how what you do affects our customers and our success? passion for results... initiative to step up and do what needs doing?
We are looking for :
- a high school diploma
- communication and interpersonal skills
- ability to work in a fast-paced environment
What is the work?
Customer service / sales :
provides superior customer serviceanswers customer questions regarding products and assists them with selections; helps customers locate store merchandisemerchandises product effectivelyuses suggestive selling techniques to meet customer needs and build department salesprepares work schedules for departmentprovides work direction and training to department partnersstocking :
stocks and rotates items as neededassists with inventory control; loads, unloads, and moves productorganizes, cleans, and prepares back area for the night crew and incoming trucksorganizes merchandise on pallets to make the department presentable to the publicensures integrity of shelf tags and signage in department; may create / prepare signage, as neededmaintains standards in shrink, safety, inventory control, and sanitationchecks shipments for out-of-date and damaged product to ensure freshness and quality of productsbuilds, stocks, maintains, and takes down store displaysWhat is your background?
minimum age 18 (mandatory)1+ years of experience (preferred)completion of basics of safety trainingDo you have what it takes to be a fit as a healthy living customer service specialist at H-E-B?
knowledge of natural foods, vitamins, minerals, macrobiotics, herbs, sports nutrition, organics, homeopathy, and aromatherapystrong customer service and interpersonal skillsstrong verbal / written communication skillsstrong time-management, planning, and organization skillsstrong merchandising and selling skillsleadership skillsability to manage multiple priorities and shift focus between projects / tasks in a fast-paced environmentability to train partnersCan you...
function in a fast-paced, retail environment, in detailed and precise taskshandle customer complaints in a professional, courteous mannerconstantly reach at waist, graspfrequently stand, walkoccasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movementsoccasionally be exposed to loud noises, ambient temperatures, and wet conditionsdemonstrate the ability to lift 15 lbs, and manage in excess of 15 lbsWhile there may be exceptions, the measurements noted are generally defined as constantly : 5.5+ hours per 8-hour day; frequently : 2.5 - 5.5 hours per 8-hour day; occasionally : 0 - 2.5 hours per 8-hour dayIt is partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another partner or a manager.