Talent.com
Product Technical Support Representative II
Product Technical Support Representative IILaborie Medical Technologies Corp • Portsmouth, NH, US
Product Technical Support Representative II

Product Technical Support Representative II

Laborie Medical Technologies Corp • Portsmouth, NH, US
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

We believe that great healthcare is an essential safeguard of human dignity.

At Laborie, we know the work we do matters – it's what fuels our motivation and contributes to our success. If you're ready to make a positive impact in the lives of patients across the globe, we'd like to meet you.

We support and empower our employees to grow their careers in an environment that encourages a sense of belonging and a connection to doing good. We're not afraid to roll up our sleeves to make our goals a reality and work together to solve for our customers. We reward and recognize our employees based on our values of Aspire to Greatness, Respect All, Own It, Working Together, Persist with Passion.

Who We're Looking For :

As a key member of the Service Department, the Technical Service Representative II will be on the front-line representing the company and focus on providing an excellent customer experience by supporting our customers through various channels on technical issues for all products offered by Laborie. When required, the representative will be assisting the team with Return Merchandise authorizations and replacement orders as well as following up with customers to make sure that they are satisfied with the replacement parts.

Location : Portsmouth, NH (Hybrid)

  • This is an hourly non-exempt role. Pay rate is $25-27 / hour, depending on skillset and experience.

About the Role :

  • Serve as the primary representative in the Tier 1 queue, promptly answering customer calls and addressing inquiries in a timely manner.
  • Troubleshoot customer issues via telephone, email, and remote access by gathering information, identifying the problem, and working to resolve it efficiently.
  • Maintain and record issues in a clear and concise manner using the Technical Support Center tools and ERP systems (SAP) following our Quality Management system (QMS) procedures.
  • Create Return Merchandise Authorizations and replacement orders through the Laborie ERP (SAP) system when required
  • Follow-up with customers to make sure their replacement materials are working, and customer is satisfied.
  • Work with other technical support team members, the repair department and field technicians to service the customer's needs.
  • Maintain technical knowledge and learn new products as required and maintain adherence to LABORIE specified Service Level Agreements (SLAs) to meet customer expectations.
  • Multitask effectively during busy times; exercise patience and professionalism during stressful situations and when dealing with clients; Escalate problems following the escalation process as required.
  • Complete all training requirements on time and document according to our Quality Management System (QMS).
  • Minimum Qualifications :

  • Minimum of 2 years of technical support experience, with excellent telephone, verbal, and written communication skills; fluent in English (written and verbal).
  • Strong knowledge of PC operating systems, applications, and general technologies.
  • Solid understanding of pumps, pressures, and scales, along with hands-on experience in mechanical and hardware inspections and troubleshooting.
  • Proven ability to analyze and resolve complex technical problems while effectively communicating with customers.
  • Demonstrated strengths in time management, planning, prioritization, and administration.
  • Strong ability to collaborate effectively within and across teams.
  • Preferred Qualifications :

  • Experience troubleshooting Bluetooth-enabled devices and printers.
  • Experience working with SAP or other ERP systems.
  • Bilingual in French or Spanish.
  • Why Laborie :

    Our Mission every day is to operate as a world-class specialist medical company making and advancing technologies that preserve and restore human dignity. We do that today by helping people with pelvic and gastrointestinal conditions live normal lives, and by helping mothers and babies have safe deliveries.

  • Paid time off and paid volunteer time
  • Medical, Dental, Vision and Flexible Spending Account
  • Health Savings Account with Company Funded Contributions
  • 401k Retirement Plan with Company Match
  • Parental Leave and Adoption Services
  • Laborie provides equal employment opportunities and non-discrimination for all employees and qualified applicants without regard to a person's race, color, gender, age, religion, national origin, ancestry, disability, veteran status, genetic information, sexual orientation, or any characteristic protected under applicable law. Laborie is committed to providing access and reasonable accommodation in our services, activities, education, and employment for individuals with disabilities.

    J-18808-Ljbffr

    serp_jobs.job_alerts.create_a_job

    Technical Support Representative • Portsmouth, NH, US

    Job_description.internal_linking.related_jobs
    Reimbursement Specialist I

    Reimbursement Specialist I

    Novocure Inc • Portsmouth, NH, United States
    serp_jobs.job_card.full_time
    This position also contributes to the achievement of Reimbursement Team metrics.Responsibilities include performing in-depth benefit investigations, conducting timely claims follow-up, submitting a...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Behavioral Health Clinician (I or II) - ACT, Supervision Available

    Behavioral Health Clinician (I or II) - ACT, Supervision Available

    MaineHealth • Biddeford, ME, United States
    serp_jobs.job_card.full_time
    For a limited time MaineHealth is offering up to$10,000 Sign on bonus for all eligible Behavioral Health Clinicians!.Current MaineHealth member employees are ineligible. former MaineHealth Members ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Physical Therapist II - Outpatient

    Physical Therapist II - Outpatient

    MaineHealth • Sanford, ME, United States
    serp_jobs.job_card.part_time +1
    Eligible for $10,000 Sign on Bonus paid out in two installments, prorated for Part Time).Current MaineHealth employees not eligible for the sign on bonus. Must be separated from MaineHealth system f...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Retail Stocking / Shelving Merchandiser

    Retail Stocking / Shelving Merchandiser

    SAS Retail Services • Biddeford, ME, US
    serp_jobs.job_card.full_time
    We want you to help us shape the future of shopping experiences and deliver on our purpose of connecting people with the products and experiences that enrich their lives. Joining SAS Retail Services...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Retail Representative

    Retail Representative

    SAS Retail Services • Biddeford, ME, US
    serp_jobs.job_card.full_time
    We want you to help us shape the future of shopping experiences and deliver on our purpose of connecting people with the products and experiences that enrich their lives. Joining SAS Retail Services...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Sales Representative (Remote)

    Sales Representative (Remote)

    American Income Life • Amesbury, MA, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    A Sales Career That Grows With You.Are you looking for a career path that gives you the freedom and flexibility to control your schedule, but also has the security and stability of a large company?...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    FT Pharmacy Technician I

    FT Pharmacy Technician I

    Hannaford Supermarkets • York, ME, United States
    serp_jobs.job_card.full_time
    Store 08384 Pharmacists (2748197).Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market.Han...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Rehab Therapy Tech

    Rehab Therapy Tech

    Encompass Health • Biddeford, ME, US
    serp_jobs.job_card.full_time +1
    Rehabilitation Therapy Technician I Career Opportunity - Pool.Join a Team That Puts Your Passion for Care First.Are you in search of a career close to home and heart? Join Encompass Health, where w...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Patient Service Representative-Neurology (Biddeford)

    Patient Service Representative-Neurology (Biddeford)

    MaineHealth • Biddeford, ME, United States
    serp_jobs.job_card.full_time +1
    Clerical / Administrative Support.For a limited time, MaineHealth is offering a $3,000 sign-on bonus for qualified applicants. This bonus will be prorated for part-time positions.Please note this bonu...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    IS Technician

    IS Technician

    Rose International • Sanford, ME, US
    serp_jobs.job_card.full_time +1
    Monday-Friday, 8am to 4pm hours a day, 40 hours a week.Estimated Duration (In months) : .Computer Operations, Help Desk, Printers, Technician. Experience with computer hardware installation, IT suppor...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Assembly Support Technician II

    Assembly Support Technician II

    Sig Sauer, Inc. • Newington, NH, United States
    serp_jobs.job_card.full_time
    Assembly Support Technician II.For over 250 years SIG SAUER, Inc.American ingenuity, German engineering, and Swiss precision. Today, SIG SAUER is synonymous with industry-leading quality and innovat...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Peer Support Specialist

    Peer Support Specialist

    MaineHealth • Biddeford, ME, United States
    serp_jobs.job_card.full_time
    The Peer Support Specialist role provides one-on-one support to people in the community, at their homes and / or at the location where the peer supporter works. This role will also provide group facil...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Cardiovascular Specialty Pharmaceutical Sales Representative

    Cardiovascular Specialty Pharmaceutical Sales Representative

    Syneos Health / inVentiv Health Commercial LLC • Portsmouth, NH, United States
    serp_jobs.job_card.full_time
    You have what it takes : a competitive drive coupled with exceptional sales ability.As part of the Syneos Health team representing Regeneron Pharmaceuticals, a leading biotechnology company, you wil...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Sterile Supply Technician I

    Sterile Supply Technician I

    MaineHealth • Sanford, ME, United States
    serp_jobs.job_card.full_time
    MaineHealth Employees with more than 3 months separation are eligible.What does a Sterile Supply Tech do? CLICK FMI.The Sterile Supply Technician I role is responsible for decontamination, cleaning...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Residential Care Worker I

    Residential Care Worker I

    MaineHealth • Biddeford, ME, United States
    serp_jobs.job_card.full_time
    The Residential Care Worker I role is responsible for providing personal care, supervision, and skills teaching to clients / residents as outlined on individual treatment plans.Required Minimum Knowl...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Physical Therapist II - Outpatient - MMC BID SAN

    Physical Therapist II - Outpatient - MMC BID SAN

    MaineHealth • Biddeford, ME, United States
    serp_jobs.job_card.part_time +1
    Eligible for an up to $10,000 Sign on Bonus paid out in two installments, prorated for Part Time).Current MaineHealth employees not eligible for the sign on bonus. Must be separated from MaineHealth...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Technical Support Specialist III

    Technical Support Specialist III

    SiOnyx, LLC. • Beverly, MA, US
    serp_jobs.job_card.permanent
    Technical Support Specialist III.Reports To : Customer Service Manager.Position Type : FT, Exempt, On-site.Are you looking to join a company that is deploying a revolutionary technology to disrupt an...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Travel CT Tech - $2734.6 / Week

    Travel CT Tech - $2734.6 / Week

    Atlas MedStaff • Sanford, ME, US
    serp_jobs.job_card.full_time
    Atlas MedStaff is seeking an experienced CT Tech for an exciting Travel Allied job in Sanford, ME.Shift : 4x10 hr nights Start Date : 11 / 19 / 2025 Duration : 13 weeks Pay : $2734.Atlas Medstaff is curren...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted