WORKPLACE HOSPITALITY SUPERVISOR

Rapport

Salary : $75000 / Yr-$78000 / Yr

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You'll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job : it's a meaningful career.

Job Summary

The Hospitality Services Supervisor is responsible for supporting a cross-functional team to be successful with their day-to-day operations. The individual in the role will partner with the Hospitality Director on overall direction within the workplace to achieve operations and financial goals, maintain strong client relationships, and ensure we continuously support our communities in our dynamic environment.

Core Functions

• Serves as the main point of contact for all guests, employees, clients, and vendors
• Supports daily operations as needed. For example, may support catering needs and office events
• Manage and develops relationships with all the key business owners within the workplace and ensure operations are aligned with corporate guidelines.
• Develop a collaborative environment amongst associates
• Previously taken leadership courses to support a leadership position
• Prepare daily, weekly, and monthly reports and review key metrics around all the workplace offerings & inventory logs.
• Is well-versed with all workplace related technology such as Places, Metrikus, CCure.
• Ability to effectively communicate with the onsite maintenance team to ensure all requests have been successfully addressed.
• Effectively solve space or amenities related issues to ensure an elevated user experience.
• Oversee the email distribution list and ensure all queries are responded to in a timely manner, escalate all service-related matters to the onsite client.
• Guide and coach all ambassadors to deliver memorable guest experience.
• Observe floor operations, user behaviors and suggest strategic changes to continue enhancing the experience on the floor.

Responsibilities

Long Description

Key Competencies

Apply to Rapport today!