Field Reimbursement Manager Omaha, NE
Join Amgen's Mission of Serving Patients
At Amgen, if you feel like you're part of something bigger, it's because you are. Our shared missionto serve patients living with serious illnessesdrives all that we do.
Since 1980, we've helped pioneer the world of biotech in our fight against the world's toughest diseases. With our focus on four therapeutic areas Oncology, Inflammation, General Medicine, and Rare Disease we reach millions of patients each year. As a member of the Amgen team, you'll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.
Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you'll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.
Territory to include : Sioux City, IA; Lincoln, NE; Norfolk, NE; Kearney, NE; Cedar Rapids, IA; Des Moines, IA; Davenport, IA; Ames, IA
What You Will Do
- Act as an extension of the HUB, providing live one-on-one coverage support
- Offer assistance from physician order to reimbursement, supporting the entire reimbursement journey through payer prior authorization to appeals / denials requirements and forms
- Review patient-specific information in cases where the site has specifically requested assistance resolving any issues or coverage challenges
- Educate and update healthcare providers (HCPs) on key private and public payer coverage and changes that impact patient product access
- Coordinate access / reimbursement issues with relevant partners, including the HUB
- Provide information to HCPs on how the products are covered under the benefit design (Commercial, Medicare, Medicaid)
- Serve as a payer expert for defined geography and promptly communicate payer changes to key stakeholders
- Offer office education during the access process, including formulary coverage / utilization management criteria, insurance forms & procedures, benefits investigation, prior authorization, appeal, and / or claims resolution
- Educate offices using approved materials
- Review patient insurance benefit options and alternate funding / financial assistance programs
- Collaborate with other departments to resolve reimbursement issues
Working Conditions :
3 days a week in geography for customer appointments, (geography specific)General office demands Remote, Work from HomeOne to two home office days per weekMust be able to travel up to 60-80% via automobile or planeMust have a valid driver's license with a clean driving recordPossible long periods of sitting and / or keyboard workWhat We Expect Of You
We are all different, yet we all use our unique contributions to serve patients. The field reimbursement professional we seek is a collaborator with these qualifications.
Basic Qualifications :
Doctorate degreeORMaster's degree and 3 years of customer service and / or leadership experienceORBachelor's degree and 5 years of customer service and / or leadership experienceORAssociate's degree and 10 years of customer service and / or leadership experienceORHigh school diploma / GED and 12 years of customer service and / or leadership experienceIn addition to meeting at least one of the above requirements, you must have experience directly managing people and / or leadership experience leading teams, projects, programs, or directing the allocation of resources. Your managerial experience may run concurrently with the required technical experience referenced aboveMinimum Job Qualifications :
Minimum two years of experience in public or private third-party access arena or pharmaceutical industry in managed care, clinical support, and / or salesStrong medical reimbursement experience and / or Specialty Pharmacy and Buy & Bill knowledgeProven presentation and facilitation skillsStrong written and oral communication skillsOrganizational skills and project management experience, including the ability to manage multiple projectsStrong computer literacy, including Word, Excel, and PowerPoint, and the ability to conduct web-based meetingsExperience in the healthcare industry, including insurance verification, claim adjudication, physician's offices or clinics, pharmacies, and / or pharmaceutical manufacturersProven experience with hubs and in-depth knowledge of issues related to billing, coding, and appeals across physician typesStrong collaboration and ability to lead cross functional partner meetingsExperience with commercial payers, Medicare plans, and state Medicaid in a geographic regionLive in the geography or less than 10 miles from the geography borderPreferred Qualifications :
Bachelor's degree in business, healthcare, or a related field6 years' experience with specialty / biologic self-injectable (pharmacy benefit) or physician-administered (buy and bill / medical benefit) productsAdvanced knowledge of medical insurance terminologyKnowledge of Centers of Medicare & Medicaid Services (CMS) policies and processes with expertise in Medicare (Part B for buy & bill products and Part D for Pharmacy products).Ability to manage ambiguity and problem-solveAbility to manage expenses within allocated budgetsStrong medical reimbursement experience and / or Specialty Pharmacy and Buy & Bill knowledgeProven presentation and facilitation skillsStrong written and oral communication skillsOrganizational skills and project management experience, including the ability to manage multiple projectsStrong computer literacy, including Word, Excel, and PowerPoint, and the ability to conduct web-based meetingsExperience in the healthcare industry, including insurance verification, claim adjudication, physician's offices or clinics, pharmacies, and / or pharmaceutical manufacturersWhat You Can Expect From Us
As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we'll support your journey every step of the way.
The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications.
In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work / life balance, and career development opportunities that may include :
A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accountsA discretionary annual bonus program, or for field sales representatives, a sales-based incentive planStock-based long-term incentivesAward-winning time-off plansFlexible work models, including remote and hybrid work arrangements, where possibleApply now and make a lasting impact with the Amgen team.