College of Mathematics and Science - Technical Support Specialist I

Overview

College of Mathematics and Science - Technical Support Specialist I

Location : Main Campus - Edmond, OK

Position Type : Staff, regular, full-time, hourly, non-exempt and benefit-eligible

Salary Range : $18.41 hourly

Work Schedule : Typically 40 hours per week, Monday–Friday, 8 : 00am–5 : 00pm

Responsibilities

• Provide technical support, troubleshoot, and resolve urgent technical issues; respond to help requests; identify and escalate complex issues to higher-level staff as needed.
• Install computer hardware, repair software, and run diagnostic programs; configure and install hardware or software supporting critical business needs.
• Install, maintain, and support personal computing devices and peripherals; assist with installation and rollout of new software packages, upgrades, and desktop hardware.
• Set up and connect peripheral equipment (printers, scanners); troubleshoot and resolve malfunctions.
• Receive and address service requests from end users or the help desk; maintain inventory of parts, track progress of service requests, and update ticketing systems; log repairs and services performed.
• Test software and hardware for usability and usefulness; write evaluation and recommendations for management; develop training materials and user manuals; provide user training materials.
• Work under general supervision; handle moderately complex issues and refer more complex ones to higher-level staff.
• Maintain a moderate working knowledge of the subject matter.

Department / Role Functions

Qualifications

Physical Demands

Reasonable accommodations may be made, pursuant to ADA requirements, to enable individuals with disabilities to perform essential functions.

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