DFR Local Office Manager

DFR Local Office Manager

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About the Family & Social Services Administration :

The Division of Family Resources (DFR) within the Family and Social Services Administration (FSSA) is responsible for establishing eligibility for Medicaid, Supplemental Nutrition Assistance Program and Temporary Assistance for Needy Families benefits. The division also manages the timely and accurate delivery of SNAP and TANF benefits. DFR also provides employment and training services to some SNAP and TANF recipients. The division's overarching focus is the support and preservation of families by emphasizing self-sufficiency and personal responsibility.

Role Overview :

This role serves as the Local Office Manager of a DFR office and manages the dissemination of assignments to subordinate staff, delivers consistent coaching and redirection where appropriate and uniformly addresses employee needs without overlapping directives within the same local office. Your role will also be responsible for directing the State Eligibility Manager staff and ensure compliance with routed assignments based on state and federal laws, rules, and regulations regarding public assistance programs.

The ideal candidate must serve as a current State Eligibility Manager plus eight (8) years of experience in program coordination, development, implementation, or related experience; plus at least one (1) additional year of administrative, managerial, or supervisory experience. A combination of experience and accredited college training may be considered. The candidate is required to maintain a valid driver's license.

This role is located at the Beech Grove, IN office.

Salary Statement :

The salary for this position traditionally starts at $59,800.00 but may be commensurate with education or work experience.

A Day in the Life :

The essential functions of this role are as follows :

• Establish and monitor program objectives, KPIs, and actions to achieve them.
• Direct, plan, or implement policies, objectives, or activities of organizations or businesses to ensure continuing operations, or to increase productivity.
• Interpret and explain policies, rules, regulations, or laws to organizations, government or corporate officials, or individuals.
• Recommend and implement corrective action plans to solve program problems.
• Prepare reports for approval, including those for funding or implementation of services.
• Direct or coordinate the financial or budget activities to fund operations, maximize investments, or increase efficiency in the specified program.
• Ensure program requirements meet federal and state policies and grants compliance.
• Develop, train employees or agency consultants on program requirements and usage.
• Coordinate and deliver communication plans and communications.
• Serve on boards of directors and management committees.
• Serve on management committees or other governing boards.
• Recruit, select, onboard, and train employees to ensure role responsibilities and expectations are clearly understood while providing opportunities to continue professional development.
• Set expectations, measure progress, provide ongoing feedback, and evaluate the performance of employees. Ensure work adheres to quality standards, deadlines, and proper procedures.

The job profile is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

This position is exempt from overtime compensation for additional work hours which may be required to complete essential functions or other assigned work. Exempt employees may work more than 75 hours in a pay period without additional compensation and must report a minimum of 75 hours per pay period of work hours and / or paid leave taken to receive their base biweekly salary.

What You'll Need for Success :

The ideal candidate in this role should minimally have either :

You must meet the following requirements to be considered for employment :

Supervisory Responsibilities / Direct Reports :

This role may serve as a team lead for an assigned work group.

Benefits of Employment with the State of Indiana :

Equal Employment Opportunity :

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.