Vice President of Operations

Vice President Of Operations

ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp's Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry.

We're seeking a dynamic Vice President of Operations to lead the next phase of growth and operational excellence across our distribution center network. This newly created, high-impact role blends hands-on leadership with strategic vision to deliver meaningful, company-wide results.

This isn't just about running buildings, it's about shaping an innovative, agile operations engine that empowers our people, scales with precision, and delights customers at every turn. The ideal candidate is a fair, and deeply engaged leader who earns trust on the floor and drives lasting improvements in retention, productivity, and accuracy across the network.

You'll oversee a growing network of four distribution centers and 1,700+ associates. Reporting to the SVP of Operations and partnering closely with the COO and senior leadership team, this role is central to unlocking thredUP's next decade of operational scale and transformation.

Success in this role is hitting for this cycle amid the cacophony of priorities present in a complex, fast moving business : high performance as measured in unit cost, high retention as measured by annual turnover, empowering company growth with an operations output that can be dialed up or down as necessary, and a process whose accuracy is viewed as a tailwind to customer retention.

Key Responsibilities

Strategic Operations Leadership

• Lead operational performance across four distribution centers, with direct oversight of site and network leaders with year over year improvement in retention, unit cost and product accuracy.
• Scale the network to 2,100+ hourly team members by the end of 2026.
• Hold shared P&L ownership for the DC network alongside the SVP of Operations.
• Build durable operational muscle by codifying scalable processes resulting in 90% adherence to more stringent accuracy and SLA metrics.
• Think systemically to optimize end-to-end operations and drive consistent, fair, and scalable practices across all sites.
• Drive sustainable improvements in retention through data-driven strategies with a target of cutting annual turnover by 50% and bringing 45 day retention to 81%.

People & Culture Leadership

Cross-Functional Collaboration

What You Bring

At ThredUp, your base pay is one part of your total compensation package. This role pays between $300,000 and $400,000, and your actual base pay will depend on your skills, qualifications, experience, and location. Many ThredUp employees also have the opportunity to own shares of ThredUp stock. ThredUp employees are eligible for discretionary restricted stock unit awards, as well as a discount when purchasing ThredUp stock if voluntarily participating in ThredUp's Employee Stock Purchase Plan. Subject to eligibility requirements, you'll also receive other benefits : Comprehensive medical & dental coverage, vision, 401k, life and disability insurance.

This role is not eligible for visa sponsorship.

What We Offer :

We believe diversity, inclusion and belonging is key for our team

At ThredUp, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you.

If you are a candidate with a disability and have a reasonable accommodation request for the job application process, please email disabilitysupport@ThredUp.com the specific details of your disability related accommodation request. This email address is reserved for candidates with disabilities only. General application inquiries will not receive a response.