Generator Mechanic / Service Technician

Job Description

Job Description

Benefits :

401(k)

Bonus based on performance

Company car

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Generator Supercenter, Inc. is a leading provider of energy solutions committed to making a positive impact for our customers and environment. As the #1 Generac dealer in North America, we specialize in providing high-quality Generac generators with expert installation, maintenance, and repair services

Job Summary

The Generator Mechanic / Service Technician will consult with the Service Manager to plan their work and travel schedule in the surrounding area. Using our company-supplied vehicle, you will travel to the customers residence to perform repair work and preventative maintenance on the customers whole home standby generator. You will regularly use verbal communication and customer service skills to communicate directly with our customers. You will use mechanical and electrical knowledge of generators or small engines to troubleshoot and repair whole home standby generators for our customers. This work will require the ability to read and understand technical manuals, instructions, electrical wiring diagrams, and blueprints. When repairs and preventative maintenance are complete, you will use electronic / written communication skills to update the software system with information regarding services you performed. This position will frequently work around electricity and will require the ability to adhere to all safety practices and requirements.

Responsibilities

• Using company vehicle travel to customers residence
• Communicate directly with customers regarding arrival, work being performed, issues resolved, etc.
• Inspect, troubleshoot, repair, and perform maintenance on the customers home generator.
• Follow technical instruction manuals, diagrams, blueprints, and procedures.
• Test, troubleshoot, and operate automatic transfer switches.
• Document services performed using an electronic software system
• Adhere to all safety practices and requirements.
• Along with the duties above, other duties may be assigned.

Qualifications

• Strong customer service and communication skills (verbal and written).
• Problem-solving, organization, and decision-making skills
• Ability to work independently, demonstrating initiative.
• Reading and comprehension skills are required to understand technical manuals, electrical wiring diagrams, and blueprints.
• Ability to drive company vehicles safely to each customers residence within the surrounding area.
• High school diploma or equivalent
• Experience with mechanical small engine repair work
• Experience with electrical wiring.
• Valid driver's license and satisfactory driving record
• Be physically able to perform the job duties including bending, stooping, climbing ladders, pulling, grasping, and walking on uneven surfaces
• The ability to work primarily outdoors in varying weather conditions and temperatures.
• Proper eyesight / vision to be able to perform mechanical repairs safely.
• Must be able to interpret technical manuals, blueprints, and schematics.

The work schedule will typically be Mon-Fri from 8 am-5 pm. The work schedule is subject to change to support the needs of our customers, for example during times of bad weather / impending storms.

The level of electrical and mechanical repair knowledge, years of direct generator repair experience, and previous experience working directly with customers will all be taken into account when determining what ones starting pay level would be within this range.