Member Engagement SpecialistVirtualVocations • Lowell, Massachusetts, United States
Member Engagement Specialist
VirtualVocations • Lowell, Massachusetts, United States
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A company is looking for a Member Engagement Specialist.
Key Responsibilities
Conduct outbound engagement phone calls to members to enhance satisfaction and assist with healthcare navigation
Maintain empathy and professionalism while addressing member concerns and achieving campaign goals
Complete daily call logs and actively participate in program improvement discussions
Required Qualifications
High School degree or GED equivalent required; Bachelor's degree in a related field preferred
Two years of experience in a related field, particularly within the healthcare industry
Experience in member engagement and direct communication with members is required
Advanced technical skills in MS Office applications
Valid driver's license and clean driving record required
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Engagement Specialist • Lowell, Massachusetts, United States
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