IT Manager

This range is provided by Bayside Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$65.00 / hr - $75.00 / hr

IT Manager

W2 Contract-to-Hire

Salary Range : $135,200 - $156,000 per year

Overview

The IT Manager is responsible for leading a team of IT professionals to provide IT Infrastructure and end-user technical support to the Supply Chain Distribution Center Operations team. Works with the IT and business management teams to define overall technical direction. Coordinates the efforts of internal and external staff and key business partners in the support of existing production systems and the execution of new system projects. Serves as a functional and / or technical expert in one or more disciplines.

Duties and Responsibilities

• Manages a high-performance team of employees and 3rd party service providers in the support of existing and future distribution center production systems, and in the execution of new technology or infrastructure projects.
• Provides hands-on leadership of the DC IT Operations Team in the day-to-day assessment, installation, monitoring, and maintenance of end-user computing hardware and software, mobile devices, handheld RF devices, and wireless infrastructure.
• Maintains a strong working relationship of trust with local DC Operations leadership and associates.
• Works closely with DC Operations, Maintenance, Training, and other DC Support Teams to ensure maximum system uptime and DC Operations.
• Provides coaching and direction to direct reports to empower them to provide superior internal customer service to Distribution Center users.
• Encourage the growth of all direct and / or indirect reports through skills development, objectives, and goal setting. Hold direct reports accountable for meeting performance standards and departmental performance goals; mentor staff; measure staff performance and complete regular performance reviews and rankings.
• Ensures end-user incidents are resolved in a timely and cost-effective manner.
• Partners with other IT Leaders within the organization to oversee the operation of the company's technology infrastructure, including : Networking, Software Engineering & Development, Data Management, Client Computing, Security / Compliance, and Help Desk.
• Maintains open communication with the IT Sr. Management to keep them apprised on DC IT support and project issues.
• Identifies new methods of improving system performance and stability.
• Drafts, updates, and maintains DC IT Operation standard operating procedures.
• Monitors and tracks IT assets purchased. Keep asset inventory up-to-date and track lifecycle.

Requirements and Qualifications

Preferred Qualifications

Desired Skills and Experience

IT Operations Manager, Team Leadership, IT Infrastructure Management, Distribution Center Systems, End-User Technical Support, Help Desk Management, Network Administration, Software Engineering Oversight, Data Management, Client Computing, Security Compliance, Wireless Infrastructure, RF Devices, Mobile Device Management, Hardware / Software Installation, System Monitoring, Asset Management, Inventory Tracking, Project Management, Vendor Management, 3rd Party Service Provider Management, Performance Management, Staff Development, Coaching and Mentoring, Customer Service Excellence, Stakeholder Communication, Technical Documentation, SOP Development, Problem-Solving, Analytical Skills, Change Management, Incident Resolution, System Performance Optimization, Cross-functional Collaboration, Budget Management, Microsoft Technologies, Cisco Technologies, Extreme / Aruba Wireless, IT Certifications, Supply Chain Technology, Warehouse Management Systems, Technical Leadership, Strategic Planning, Business Partnership, IT Service Delivery

Bayside Solutions, Inc. is not able to sponsor any candidates at this time. Additionally, candidates for this position must qualify as a W2 candidate.

Bayside Solutions, Inc. may collect your personal information during the position application process. Please reference Bayside Solutions, Inc.'s CCPA Privacy Policy at www.baysidesolutions.com.

Additional Information

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