Consumer Assistant Mail Clerk

Job Description

Job Description

Description :

In-office

Now Hiring Full Time Consumer Assistance Mail Clerk

POSITION DESCRIPTION : The Consumer Assistance Mail Clerk plays a vital role in ensuring that all incoming and outgoing mail is accurately sorted, processed, and routed into the correct working queues for the Consumer Assistance Department.

ESSENTIAL DUTIES AND RESPONSIBILITY :

• Receive, open and sort all incoming mail (paper, fax) related to consumer accounts
• Accurately scan all incoming correspondence and faxes in accordance with standard procedures
• Identify and assign the correct account numbers to all incoming correspondence
• File all scanned documents into the correct working queues based on priority
• Process and appropriately log all priority and certified mail, ensuring they are filed and tracked according to company protocols
• Create and manage "Can’t Find" accounts for correspondence when the associated account cannot be identified.

HOURS : In-office, Monday-Friday 8 : 00a-5 : 00p EST

Requirements :

• Experience in collections or a call center preferred
• General knowledge of computers, Microsoft office experience preferred
• Excellent written and verbal communication skills
• Ability to multitask and work with various computer systems both internal and external
• Strong written and verbal communication skills
• Demonstrated ability to be a team player and work well with peers, superiors and subordinates
• Demonstrated ability to adapt to changes with ease
• High school graduate or equivalent