Customer Account Manager

Customer Account Manager

Accountable for providing exceptional customer experience while supporting the Customer Service Manager and the operations team. Focus on enhancing efficiency, profitability, and customer satisfaction through the implementation of service and operational strategies. Managing major and significant customer accounts, some having enterprise agreements. Manage all tooling orders based on customer specifications. Provide significant process and / or product expertise, and be a subject matter expert resource for other team members. Receipt and processing of requests for price quotations, purchase orders, order changes, adjustments, and cancellations.

High school diploma or GED. Preferred Bachelor's degree in a related field or related experience and / or training; or equivalent combination of education and experience. Preferred experience working in a manufacturing environment. Preferred computer data-entry experience. Eight or more years of customer relations experience in the Corrugated Box Industry. Collaborates. Customer focus. Decision quality. Directs Work.

International Paper offers a benefits package that includes health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term and Long-term Disability, 401(k), Company-funded retirement contributions, Paid Time Off, Education & Development (including Tuition Reimbursement), Student Loan Repayment Assistance, and Voluntary Benefits including insurance for home, auto, vision and pets. Sales and Leadership training, promotional opportunities within a global company. We continue to build a better future for people, the planet, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 125 years. Join our team and you'll see why our team members say they're Proud to be IP. International Paper promotes employee well-being by providing safe, caring and inclusive workplaces. You will learn Safety Leadership Principles and have the opportunity to opt into Employee Networking Circles such as IPVets, IPride, Women in IP, and the African American ENC. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly diverse culture.

International Paper (NYSE : IP) is a global leader in sustainable packaging solutions. Together with our customers, we make the world safer and more productive, one sustainable packaging solution at a time. Headquartered in Memphis, Tenn., we employ approximately 39,000 colleagues globally who are committed to creating what's next. We serve customers worldwide, with manufacturing operations in North America, Latin America, North Africa and Europe. Net sales for 2024 were $18.6 billion. Additional information can be found by visiting internationalpaper.com. International Paper is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. International Paper complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and / or to receive other benefits and privileges of employment, please contact reasonable.accommodations@ipaper.com or (877) 973-3919.